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Associate Relationship Manager
1 month ago
This role will be responsible to drive sales growth by achieving targets and soliciting new Small and Medium Enterprise customers in line with the Bank's sales strategy. Keep the customers informed of products, services, promotions and cross-sell to expand the SME portfolio. Grow and maintain a potential customer base for business development and ensure adherence to risk and policy standards in managing the existing client base.
Key Responsibilities
- Achieve the agreed sales target as given by the Team Leader.
- Solicit fresh customers as per agreed Bank's sales policy, strategy, and targets.
- Ensure Account Opening procedures are strictly adhered to as per policies and guidelines.
- Promote the highest level of customer service and responsiveness to Consumer Banking Customers.
- Visit existing Business Banking Customers for relationship deepening.
- Intelligently assess the needs and problems of the existing customers and guide them in the best solution for their queries and concerns.
- Monitor customers' fund movement and identify where customers fall below criteria level.
- Follow the sales management process on a regular basis and submit required reports to the Branch Manager on a timely basis.
- Maintain close coordination with the Operations staff to provide prompt and excellent service to the bank's customers.
- Ensure the highest standards of know-your-customer requirements supported by documentation.
- Ensure credit portfolio is managed in an efficient manner with zero expired facilities.
- Ensure that the branch premises maintain the highest standards of hygiene, cleanliness, and comfort.
- Anti Money Laundering - Report monitoring - review & respond to reports daily, weekly, and monthly and highlight any suspicious activities.
- Provide the highest level of personalized service to Business Banking Customers.
- Acquire additional business in the form of relationships as well as liabilities and assets from the target market of Business Banking.
- Achieve business, revenue, and targets for Business Banking and implement local and global standards for the segment.
- Minimum 3-5 years of experience in Small Medium Enterprise or Commercial Banking.
- Stakeholder management.
- Strong communication and interpersonal skills.
Internal: Department, Functional, Regional Heads, Managers, Support staff, cross-functional and network Managers, Group & global network to ensure business development to generate targeted revenues; Guidance and support in product/business partnerships; Risk Management and ensuring service levels are met.
External: Customers, Regulatory authorities & Central Bank, Professional advisors (lawyers, accountants, etc.) for Business development and revenue generation, Regulatory control and advice and counselling, and expertise on customers & products.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values-driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
