Remote Customer Service Agent

1 week ago


Lahore, Punjab, Pakistan SOFT Pvt Ltd. Full time

Position Summary: Soft Pvt Ltd is seeking a dynamic and customer-centric individual to join our team as a Remote Customer Service Representative. In this role, you will be responsible for ensuring our customers receive top-notch service and support, contributing to our company's goal of delivering excellence. Salary range is between 80K to 100K.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and live chat.
  • Resolve product or service issues by identifying the problem, clarifying customer needs, determining the cause, and selecting the best solution.
  • Maintain accurate records of customer interactions and transactions.
  • Provide product information, answer questions, and address complaints with a positive and proactive approach.
  • Collaborate with team members to resolve complex issues and escalate matters when necessary.
  • Stay updated on company policies, products, and services to provide accurate and up-to-date information.

Skills and Qualifications:

  • Proven experience in customer service or a related field, preferably in a remote setting.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to multitask and manage time effectively.
  • Proficiency in using customer service software and tools (e.g., CRM systems).
  • A reliable internet connection and a dedicated home office setup.

Preferred Qualifications:

  • Familiarity with industry-specific tools or software, e.g., Zendesk or Salesforce.
  • Experience working in a multicultural or global team.
  • Fluency in multiple languages is a plus.
Seniority Level

Entry level

Employment Type

Full-time

Industries

IT Services and IT Consulting

#J-18808-Ljbffr

  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job SummaryWe are seeking a highly motivated Remote Support Agent to join our team. In this role, you will be responsible for providing exceptional customer support and service to clients via phone, email, and live chat.The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work independently...

  • Remote Sales Agent

    5 days ago


    Lahore, Punjab, Pakistan beBee Careers Full time

    Job Description:This is an exciting opportunity for a professional to join our team as an Outbound Calling Agent. The successful candidate will be responsible for handling outbound calls to US-based clients during their working hours.About the Role:As an Outbound Calling Agent, you will be providing top-notch customer service, resolving queries, and...

  • Remote Support Agent

    2 weeks ago


    Lahore, Punjab, Pakistan beBee Careers Full time

    We are looking for a highly skilled remote support agent to join our team.Job Specifications:Deliver exceptional customer service through live chat interactions.Respond to customer inquiries, provide information, and resolve issues efficiently.Work closely with other support team members to share knowledge and best practices.Skills and...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job Summary:We are seeking a skilled Live Chat Support Specialist to provide expert-level customer service through live chat and email. The successful candidate will be responsible for handling inbound customer chats and emails, troubleshooting technical issues, and guiding customers with clear instructions or solutions.The ideal candidate will have a strong...


  • Lahore, Punjab, Pakistan Wear The Shield Full time

    Join Our Team as a Customer Service AgentAre you passionate about delivering top-notch customer experiences? We're on the hunt for a Customer Service Agent to take the lead in handling inquiries, resolving issues, and providing outstanding support across multiple communication channels. If you're a strong communicator with a knack for problem-solving and a...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    About the Role:We are hiring experienced Telecom Sales Agents to join our team. As an agent, you will be responsible for promoting telecom products and services to customers through inbound calls.Sales Skills and Qualifications:Inside sales and order processing skills.New sales generation and cross-selling abilities.Strong communication and customer service...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job Title: Remote Sales AgentJob Summary: We are seeking a highly skilled Remote Sales Agent to join our team. As an Outbound Calling Agent, you will be responsible for handling outbound calls to US-based clients during their working hours.About the Role:You will provide top-notch customer service, resolve queries, and maintain accurate records—all while...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job Title: Night Shift Customer Service AgentJob DescriptionWe are seeking a skilled night shift customer service agent to join our team. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.Key Responsibilities:Provide exceptional customer service via phone, email, or chatRespond to customer...


  • Lahore, Punjab, Pakistan beBee Careers Full time

    Job Description:We are looking for a talented Customer Service Agent to join our team. As a key member of our sales team, you will be responsible for processing orders, generating sales leads, and identifying customer needs to achieve satisfaction.Responsibilities:Process orders, forms, applications, and requestsGenerate sales leadsIdentify and assess...


  • Lahore, Punjab, Pakistan TalentPop App Full time

    2 weeks ago Be among the first 25 applicantsJoin Our Team as a Team Lead at TalentPop AppAre you an experienced leader with a background in customer service and e-commerce? TalentPop App is looking for dedicated Team Leads to manage and support our growing team of Virtual Assistants. If you're passionate about team performance and coaching, we want to hear...