Cloud Solution Architect

Tkxel is a leading software development company located in Reston, Virginia. We are committed to developing innovative software solutions for leading enterprises in the world, helping them grow their businesses using the latest technology solutions.Job Description

Job Title: Cloud Solution Architect

Solution Area: Modern Work

Cloud: Microsoft 365

Discipline: Architecture

Profession: Customer Success

Overview:

We are looking for a CSA (Cloud Solution Architect) in the Modern Work solution area, specializing in Microsoft 365 Cloud, who is passionate about driving our customers' business applications & AI transformation on the Microsoft 365 platform. This is a customer-facing role, owning both the business applications-focused technical relationship and technical strategy between the customer and tkxel, helping customers leverage their Microsoft Cloud investments through architecture, implementation, and operational health engagements.

At tkxel, our aim is to add value to our customers' business - tkxel's success is intertwined with our customers' success. As tkxel employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

1. Customer Centric: Drive positive Customer Satisfaction and become a trusted advisor to customers and partners, by leveraging M365 Services expertise to enable defined Customer Success Plan outcomes. Actively listen and respectfully challenge yourself to drive the best outcomes.
2. Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant teams including Sales and PMO, to enable continuous improvement.
3. Accelerate Value Realization: Actively engage with business and technical decision-makers to drive intent, enablement and usage of M365, securing long-term customer engagements. Galvanize technical and sales experts around additional identified opportunities to develop customer-specific roadmaps that drive further growth & business value realization.
4. Business Impact: Develop opportunities to drive Customer Success business results by working with business and technical decision-makers to ensure they understand M365 value proposition and get value from their investment in Microsoft technology.
5. Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise. Lead technical conversations with customers to drive value from their Microsoft Cloud investments. Deliver all work according to industry best practices, policies and using repeatable solutions.
6. Technical Leadership: Demonstrate a Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.
7. Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP reuse and learn from others to help accelerate your customers' transformation journey.

Requirements

Qualifications:

Required qualifications:

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.

Preferred Qualifications (PQs):

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.

OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting.

4+ years as a cloud solution architect focusing on M365.

4+ years experience working in a customer-facing role (e.g., internal and/or external).

4+ years experience working on technical projects.

Presentation skills with a high degree of comfort with both large and small audiences.

Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

Collaboration and Communication: Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow-through with exceptional verbal and written communication skills.

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