
Operations Executive
4 weeks ago
Job Description
Job Title: Operations Executive
Job Type: Full-Time
Working Hours: 1 PM to 10 PM (UK Timings)
We are looking for a proactive and detail-oriented Operations Executive to join our team. The ideal candidate will be responsible for handling customer interactions, driving operational efficiency, and supporting sales initiatives. This role requires strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
- Manage a high volume of incoming phone calls with professionalism and efficiency
- Identify customer needs, offer tailored solutions, and ensure high customer satisfaction
- Generate and qualify sales leads during customer interactions
- Build strong relationships and maintain trust with customer accounts through clear and open communication
- Deliver accurate, complete, and timely information using appropriate tools and systems
- Achieve individual and team goals and call handling targets
- Resolve customer complaints effectively, offering appropriate solutions within set timeframes and following up to ensure resolution
- Maintain detailed records of customer interactions, update customer accounts, and manage documentation
- Follow all communication protocols, operational guidelines, and company policies
Required Skills and Qualifications:
- High school diploma or equivalent
- 2 to 3 years of relevant experience in operations, customer service, or client support
- Exceptional communication and interpersonal skills
- Proven experience in customer support or as a Client Service Representative
- Strong phone etiquette and active listening abilities
- Familiarity with CRM systems and standard practices in customer service
- Ability to multitask, prioritize, and manage time effectively
How to Apply:
Please share your updated resume or cover letter at younas@connectxservices.com with the subject of 'Operations Executive'
Seniority level: Entry level
Employment type: Full-time
Industries: Operations Consulting
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