Customer Support Agent

4 weeks ago


Multan, Punjab, Pakistan TriconCore Full time

Company Description

At TriconCore Dispatching Services, we manage over 40+ trucks, booking loads, handling paperwork, Taxi & Limousine Dispatch and optimizing routes to maximize efficiency and earnings. Our dedicated team ensures drivers stay focused on the road while we take care of the rest, providing 24/7 support, rate negotiation, and seamless dispatching solutions. We are committed to delivering high-quality services to enhance operational efficiency and driver satisfaction.

Role Description

This is a full-time hybrid role for a Customer Support Agent located in Multan with the flexibility of some work from home. The Customer Support Agent will be responsible for managing customer inquiries, providing support through various channels, assisting with dispatching tasks, handling paperwork, and ensuring efficient communication between drivers and the dispatch team. The role also involves maintaining customer satisfaction and resolving issues promptly.

Qualifications

  • Customer service and support skills, including strong communication abilities
  • Organizational and paperwork management skills
  • Dispatching and logistics knowledge
  • Proficiency in using CRM software and other related tools
  • Problem-solving and issue resolution skills
  • Ability to work independently and within a team
  • Flexibility to work in a hybrid environment
  • Previous experience in the trucking or logistics industry is a plus
  • High school diploma or equivalent; additional qualifications will be considered favorably
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