AMS Business Analyst

3 weeks ago


Islamabad, Islamabad, Pakistan Mushawarsolutions Full time

"The only way to do great work is to love what you do. If you haven't found it yet, keep looking. Don't settle."
— Steve Jobs —

Category

IT

Functional Area

Client Management & Business Development

LocationJob Type

Full Time/Permanent

Qualifications

Bachelor's / master's degree in computer science, Engineering Management, MIS, Accounting or Business

Experience

1+ years of experience in supporting clients on enterprise software

Offered Salary

Market Competitive + Other benefits

Job Description

Serve as an Application Maintenance and Support consultant and provide functional support in the design, configuration and troubleshooting of our platform.

  1. Be the point of contact for the assigned clients and respond to client inquiries through a ticketing system.
  2. Collaborate with other clients' teams to handle increased support demand or participate in a task force aimed to manage a client urgent requirement.
  3. Understand client business requirements and evaluate proposed solutions to facilitate discussions between the various technical groups.
  4. Develop and coordinate proactive maintenance initiatives based on industry best practices and statistical data trends.
  5. Assist in the definition, evaluation, and delivery of software fixes, including identification of business acceptable workarounds.
  6. Collaborate closely with the Core Product Team to share Clients' feedback and to identify application evolutions to address emerging Clients' business needs.
  7. Plan, execute and coordinate system, performance & integration testing.
  8. Support and coordinate the release management strategy, in agreement with related Client policies.
  9. Analyse and interpret statistical data and trends relating to service level and operational efficiency.
  10. Ensure contractual service levels and provisions are handled efficiently.
Skills
  1. Relevant CRM, ERP or related system experience.
  2. Comfortable working with both waterfall and agile methodologies.
  3. Background in FMCG commercial processes such as Trade Promotion Management/Retail Execution/Sales Force Automation is an advantage.
  4. Knowledge of data and system integration architectures as well as relational databases and ETL.
  5. Ability to perform simple and medium complexity data inquiries onto Microsoft SQL Server database is a significant advantage.
  6. Adequate experience in software lifecycle and design best practices.
  7. Good understanding of Support Service Delivery and Service Level Agreement (SLA) concepts.
  8. Client-centric approach, creative thinking and presentation skills.
  9. Good listening and interpersonal skills in (written and spoken) English.
#J-18808-Ljbffr

  • Islamabad, Islamabad, Pakistan Convo Full time

    Get AI-powered advice on this job and more exclusive features.No. of Positions: 03Location: Islamabad, PKWork Model: HybridTimings: 06:00PM to 03:00 AM PKTResponsibilitiesServe as an Application Maintenance and Support consultant and provide functional support in the design, configuration and troubleshooting of our platform.Be the point of contact for the...


  • Islamabad, Islamabad, Pakistan Convo Full time

    No. of Positions: 03Location: Islamabad, PKWork Model: HybridTimings: 06:00PM to 03:00 AM PKTResponsibilitiesServe as an Application Maintenance and Support consultant and provide functional support in the design, configuration and troubleshooting of our platform.Be the point of contact for the assigned clients and respond to client inquiries through a...


  • Islamabad, Islamabad, Pakistan Convo, Corp. Full time

    No. of Positions: 03Location: Islamabad, PKWork Model: HybridTimings: 06:00PM to 03:00 AM PKTRESPONSIBILITIESServe as an Application Maintenance and Support consultant and provide functional support in the design, configuration and troubleshooting of our platform.Be the point of contact for the assigned clients and respond to client inquiries through a...


  • Islamabad, Islamabad, Pakistan Mushawarsolutions Full time

    "The only way to do great work is to love what you do. If you haven't found it yet, keep looking. Don't settle."— Steve Jobs —CategoryITFunctional AreaBusiness Intelligence & AnalyticsLocationJob Type:Full Time/PermanentQualificationsBachelors or Master's degree in relevant field from recognized university.Certification in Business Analysis Professional...


  • Islamabad, Islamabad, Pakistan Convo, Corp. Full time

    Location: IslamabadWork Model: HybridJob Summary: As a Principal Business Analyst at CONVO, you will be a key player in orchestrating the design, implementation, and ongoing value realization of business solutions that align with both client expectations and company standards. Your role involves leading functional activities, managing business stakeholder...


  • Islamabad, Islamabad, Pakistan Convo, Corp. Full time

    Location: IslamabadWork Model: HybridJob Summary: As a Principal Business Analyst at CONVO, you will be a key player in orchestrating the design and implementation and ongoing value realization of business solutions that align with both client expectations and company standards. Your role involves leading functional activities, managing business stakeholder...

  • Business Analyst

    2 weeks ago


    Islamabad, Islamabad, Pakistan Confiz Limited Full time

    Confiz is looking for a Business Analyst to work on digital platforms specializing in Web and App. The ideal candidate must have great communication skills and should be a team player.Responsibilities:Owning the platform backlog featuresExperience with working with JIRAUnderstand the techniques in how to break down features into user stories ready for the...


  • Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time

    Business Operations Analyst PositioniGate Technologies Pakistan is seeking a detail-oriented Business Operations Analyst to join our team. The successful candidate will be responsible for providing administrative support to the President, including managing calendars, scheduling meetings, and handling travel arrangements.Key Responsibilities:Provide...

  • Business Analyst

    3 weeks ago


    Islamabad, Islamabad, Pakistan aiblux Full time

    As a Business Analyst, you will be responsible to Bridge the gap between business requirements and technical solutions. Analyze, document, and communicate integration needs within an organization. Work closely with stakeholders, including business users, project managers, developers, and testers. Ensure the successful implementation of integrated...

  • Business Analyst

    3 weeks ago


    Islamabad, Islamabad, Pakistan Netsol Technologies Limited Full time

    Business Analyst Netsol Technologies Limited, Pakistan Responsibilities include reengineering business processes, communicating with clients, conducting requirement study and finalization, interpreting requirements into documents (i.e., RS, FS, Design Documents), obtaining user acceptance (UAT), and presenting technical solutions.Job Specification4 to 5...


  • Islamabad, Islamabad, Pakistan Source Pivot Full time

    Research Analyst – Market Research (Expert Recruitment & Insights)Job Title: Research Analyst – Market Research (Expert Recruitment & Insights)Job Type: Full-timeWork Hours: 6:00 PM – 3:00 AM PKTLocation: Islamabad, PakistanJob Description:We are seeking a Research Analyst to join our team and support market research projects. The primary focus of this...


  • Islamabad, Islamabad, Pakistan Convo, Corp. Full time

    Job Title: Sr. Business AnalystLocation: IslamabadWork Model: HybridJob Summary: As a Sr. Business Analyst at CONVO, you will be a key player in orchestrating the design, implementation, and ongoing value realization of business solutions that align with both client expectations and company standards. Your role involves leading functional activities,...


  • Islamabad, Islamabad, Pakistan Convo Full time

    Job Title: Sr. Business AnalystLocation: IslamabadWork Model: HybridJob Summary: As a Sr. Business Analyst at CONVO, you will be a key player in orchestrating the design and implementation and ongoing value realization of business solutions that align with both client expectations and company standards. Your role involves leading functional activities,...


  • Islamabad, Islamabad, Pakistan Vyro Full time

    OverviewVyro is a forward-thinking organization dedicated to leveraging data-driven insights to drive business growth. We're seeking a skilled Data Analyst to join our team and contribute to the success of our initiatives.


  • Islamabad, Islamabad, Pakistan CareCloud Full time

    Direct message the job poster from CareCloudTeam Lead Talent Acquisition @ CareCloud | Analytical Skills, Negotiation, End to End Recruitment, Talent Management, Employer BrandingAbout the Role:We're looking for a Senior Business Analyst who can bridge the gap between business needs and technical solutions. If you have a knack for analyzing data, optimizing...

  • Business Analyst

    2 weeks ago


    Islamabad, Islamabad, Pakistan Confiz Full time

    Confiz is looking for a Business Analyst to work on digital platforms specializing in Web and App. The ideal candidate must have great communication skills and should be a team player.ResponsibilitiesOwning the platform backlog featuresExperience with working with JIRAUnderstand the techniques in how to break down features into user stories ready for the dev...

  • Business Analyst

    3 weeks ago


    Islamabad, Islamabad, Pakistan Melior ITS Full time

    Melior is seeking an experienced Business Analyst (4–5 years) to join our team. The role focuses on analyzing business needs, collaborating with solution architects, and bridging the gap between business operations and technology. Key responsibilities include working with stakeholders to translate business requirements into functional IT specifications,...


  • Islamabad, Islamabad, Pakistan A2algo Full time

    Job descriptionA2algo is seeking an Experienced SQA & Business Analyst to ensure the quality of .NET and Angular applications, the ideal candidate will have strong attention to detail problem-solving skills and the ability to work well in a teamKey ResponsibilitiesDevelop and execute test plans for .NET and Angular applicationsIdentify and document software...


  • Islamabad, Islamabad, Pakistan Convo, Corp. Full time

    We are seeking a talented Sr. Business Analyst to join our team at Convo, Corp. As a key member of our team, you will play a critical role in driving business growth and delivering high-quality solutions to clients.About the JobThis is a unique opportunity to work with a forward-thinking company that values innovation and excellence. As a Sr. Business...

  • Business Analyst

    3 weeks ago


    Islamabad, Islamabad, Pakistan Global Rescue Full time

    TITLE: Business AnalystCompanyGlobal Rescue is the world's leading membership organization providing integrated medical, security, intelligence, and crisis response services to consumers, enterprises, and governments. Founded in 2004, Global Rescue's unique operational model provides best-in-class services that identify, monitor, and respond to threats and...