Business Line Manager

1 week ago

Lahore, Punjab, Pakistan Atlas Copco Holding GmbH Full time

Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow.

The Role

In this leading role of Business Line Manager CTS, your mission is to generate customer value through your organization, enabling clear focus on execution of service sales, customer support and operations. You will be responsible for continuous development, management and finding improvement opportunities in the service organization to achieve the highest levels of customer satisfaction and deliver sustainable, profitable growth.

What we expect from you?

  1. Devise, establish and implement growth plans for the organization in line with the ambition of the division.
  2. Continuously improve the operation of the customer center, while defining clear roles and responsibilities.
  3. Develop a self-accountable, result-driven organization, focused on customer value.
  4. Manage, guide, and increase presence in the market through all possible channels to provide maximum customer satisfaction.
  5. Focus on value service, sales, and technical support, to increase revenues and customer share.
  6. Have a clear vision on the current position of the CTS – Brand strategy, the future goal to achieve and the strategy to follow, including short- and long-term action plans.
  7. Overall responsibility for CTS business development through the implementation of the optimal marketing mix of product – price – promotion – presence – people development.
  8. Overall responsibility for CTS financial results, covering turnover, profit and working capital.
  9. Manage our brand and product portfolio regarding market potential and profitability.
  10. Active management of territory by close analysis of parameters such as growth, penetration, opportunity, etc.
  11. Full implementation and adoption of all standard tools through the direct, indirect, and digital channels, with the aim of increasing sales and service efficiency.
  12. Implementation of a strong distribution strategy with special attention on improving both commercial and technical support for our channel partners, distributors, and stakeholders.
  13. Strong proliferation of our ambition to decrease every customer's Total Cost of Ownership by moving up the service ladder, with focus on Annual Service Contracts and Total Responsibility Service Plans.
  14. Continuously develop and grow the people in the Compressor Technique Service sales team by training and competence development, including yearly appraisals and follow-up.
  15. Ensure solid relationships with key customers, distributors, and other channel partners.
  16. Utilize Customer Feedback through our NPS platform to drive service improvement, with a special focus on addressing customer needs.
  17. Consistently analyze the business within the territory and identify target areas for action, encouraging the sales team to take this action wherever possible.
  18. Be an inspiration for your team by demonstrating excellent leadership skills, expert knowledge, and being a torchbearer during times of crisis.
  19. Continue to bring efficiency, both internally and externally, by committing to selling more sustainable products, with Fixed Price Service, Service Exchange, Service Plans, Advance Services, and focusing on digital Sales/Services.

To succeed, you'll need:

  1. University degree in Engineering, commercial or similar through extensive experience.
  2. At least 10 years of relevant experience, with at least 5 years in a leadership role to lead diversified technical, analytical, and commercial teams.
  3. Willingness to develop by learning new skills and increasing knowledge of our products, systems, and the company's market and operation.
  4. Good engineering knowledge with experience in rotating equipment design, maintenance, and troubleshooting.
  5. Collaborative with stakeholders at all levels, able to create and effectively communicate concise business execution plans, action & purpose driven.
  6. Customer-oriented, able to understand internal and external customer needs, derive actions, and prioritize them accordingly.
  7. Open and reflective while forming opinions, able to take risks and act while analyzing potential pitfalls of actions.
  8. Show empathy while enforcing company policies and strategic direction. Self-motivated and self-accountable, willing to act with clear result orientation.

Why you should join us:

With us, you get opportunities from a global organization, locally present – while being empowered to follow your ambitions and control your own career path. Diverse, multi-talented people. Together, we stay committed to serving our customers by innovating technology that society needs to function seamlessly.

In return, we offer:

  1. A learning culture where global mobility is an important enabler for growth.
  2. Support on your journey: benefit from our learning opportunities (LinkedIn Learning, etc.), our feedback culture, the internal job portal, global project assignments, or on-site training from our academy.
  3. An onboarding program.
  4. Support for your well-being with different programs supported by our Wellness Committee and Social Committee.
  5. Competitive remuneration package, learning & development opportunities, Health & Life insurances, retirement benefits.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

  • Functional area: Marketing
  • Country: Pakistan
  • On-Site/Remote: On-Site
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