
Quality Coordinator
2 days ago
AffinityVibez Pvt Ltd, Pakistan
AffinityVibez is a business management consultancy company having presence in Pakistan. We have matured from a narrowly-focused team to a well-established company. We work with businesses of all sizes, across a wide range of industries, to help them identify and solve problems, develop and implement new strategies, and make informed decisions.
Job Duties & Responsibilities:
- Collaborate with the CEO of the company and upper management team to set quality benchmarks.
- Create standards in accordance with business standards and customer expectations and ensure that services meet customer expectations and demand.
- Identify quality control processes to ensure criteria are met at all times.
- Execute tests to check final services adherence to the company standards.
- Brainstorm ideas to increase productivity and performance of the industry line while maintaining accuracy in quality.
- Make crucial decisions in favor of cost-efficiency without compromising on quality.
- Work closely with the development and technical team to improve existing services.
Salary + Benefits:
- Salary (As per the Interview)
- EOBI
- Provident Fund
- Monthly Performance based Bonus
- Appreciation based Lunch/Dinner/Trips
- Bi-Annual Increments + Performance-based Increments on Salary
Required Skills:
- Graduate or equivalent.
- A good understanding of the Customer Service industry and previous Quality Assurance experience is preferred OR work experience in a similar environment.
- Strong verbal and written communication skills.
- Ability to communicate effectively (listening, presenting, and questioning).
- Must have excellent skills in problem analysis and troubleshooting complex issues as well as trending recurring issues.
- Proficiency in best practices for testing, version control, and defect management.
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