Call Center Agent

3 weeks ago

Karachi, Sindh, Pakistan Zihms Full time
Job Opportunity at Zihms

Zihms is seeking motivated and enthusiastic Call Center Representatives to be part of a dynamic team.

The ideal candidate will handle inbound and outbound calls, provide exceptional customer service, and ensure customer satisfaction.

Key Responsibilities:
  1. Respond to incoming calls and customer inquiries in a prompt and professional manner.
  2. Make outgoing calls to follow up on leads and provide information about our services.
  3. Maintain accurate records of customer interactions and transactions in our database.
  4. Effectively resolve customer complaints.
Requirements
  • Prior experience in a call center or customer service role is advantageous.
  • Excellent verbal and written communication skills in English are essential.
  • Strong problem-solving abilities and a customer-centric mindset are necessary.
  • The ability to work in a fast-paced environment and handle multiple tasks simultaneously is required.
  • Proficiency in using computers and call center software is expected.

This position offers the opportunity to grow professionally while contributing to the success of our organization. If you possess the necessary skills and enthusiasm, we encourage you to apply.

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