Level 2 Support Engineer

Employment Type: Full-Time

Experience: 2–5 Years

Department: Managed Services / Technical Operations

Work Schedule: Rotational Shifts | On-Call Support

AshreiTech is looking for a skilled Level 2 Support Engineer (Systems & Network) to join our Managed Services team. If you have hands‑on experience in Windows Server administration, networking, Microsoft 365, virtualization, and IT infrastructure support, we'd love to hear from you

Key Responsibilities

We're Hiring: Level 2 Support Engineer (Systems & Network)

Location: Karachi, Pakistan (On‑site)

Employment Type: Full-Time

Experience: 2–5 Years

Department: Managed Services / Technical Operations

Work Schedule: Rotational Shifts | On‑site

AshreiTech is looking for a skilled Level 2 Support Engineer (Systems & Network) to join our Managed Services team. If you have hands‑on experience in Windows Server administration, networking, Microsoft 365, virtualization, and IT infrastructure support, we'd love to hear from you

Key Responsibilities

• Handle and resolve escalated L1 incidents and complex technical issues within defined SLAs.
• Administer and troubleshoot Windows Server, Active Directory, Group Policy, DNS, DHCP, and file services.
• Manage virtualization environments, including VMware, Microsoft Hyper‑V, or Proxmox.
• Configure and troubleshoot LAN/WAN, VLANs, routing, VPNs, Wi‑Fi, and network firewalls.
• Administer Microsoft 365, Entra ID (Azure AD), Exchange Online, SharePoint, Teams, and Intune.
• Monitor backup solutions such as Veeam and Acronis, including backup verification and restoration.
• Perform patch management, endpoint security monitoring, and basic security incident troubleshooting.
• Conduct root cause analysis and implement corrective actions to minimize recurring incidents.
• Maintain technical documentation, network diagrams, SOPs, and knowledge base articles.
• Mentor L1 Support Engineers and provide technical guidance on escalated tickets.
• Participate in client onboarding, infrastructure upgrades, migrations, and IT projects.
• Provide on‑call support for critical P1/P2 incidents.
  

Requirements

• Bachelor's degree in Computer Science, IT, Engineering, or a related discipline.
• 2–5 years of experience in IT Support, Managed Services (MSP), or Systems/Network Administration.
• Strong hands‑on expertise in Windows Server, Active Directory, and Microsoft 365 administration.
• Solid understanding of networking concepts, including TCP/IP, VLANs, routing, NAT, DNS, DHCP, VPNs, and firewalls.
• Practical experience with at least one virtualization platform and backup solution.
• Familiarity with ITIL-based service management processes and PSA/RMM tools.
• Strong troubleshooting, analytical, communication, and documentation skills.
• Ability to independently manage technical escalations and communicate effectively with clients.
  

Preferred Skills & Certifications

• Microsoft certifications: MD‑102, MS‑102, AZ‑104, or AZ‑800.
• Cisco CCNA, VMware VCP, Fortinet NSE 4, CompTIA Network+/Security+, or ITIL 4 Foundation.
• Exposure to Azure/AWS, Linux administration, PowerShell/Bash scripting, and infrastructure monitoring tools.
• Knowledge of endpoint security, vulnerability remediation, system hardening, and log analysis.
  

What We're Looking For

A proactive technical professional with strong ownership, structured troubleshooting abilities, and the confidence to handle complex infrastructure issues. The ideal candidate should be comfortable working in a client‑facing Managed Services environment, managing multiple priorities, and guiding junior engineers.

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