Representative I, Relationship Management

About the Role

Grade Level (for internal use): 09

The Team

You will be an integral part of our dynamic, global Primary Account Management team, focused on retaining and expanding S&P Global Market Intelligence’s long-tail customer segment through innovative, technology-enabled engagement. We are a highly collaborative and supportive group, leveraging automation and data to scale our impact and drive exceptional customer outcomes across a diverse, tech-savvy environment.

Responsibilities and Impact

• Own the end-to-end renewal process for an assigned portfolio of accounts, ensuring timely completion and driving product adoption to secure recurring revenue.
• Cultivate strong customer relationships through regular engagement, understanding client goals, and resolving inquiries to ensure high satisfaction.
• Partner effectively with Core Account Managers and Sales Specialists to identify and execute cross-sell, upsell, and greenfield opportunities, expanding S&P Global's market footprint.
• Utilize data and analytics tools to proactively monitor account health, detect churn risks, prioritize outreach, and improve forecast accuracy.
• Provide guidance and clarification to support the team in delivering quality work and resolving varied, non-routine issues, leveraging your expertise to support team initiatives.
• Actively participate in training and development to enhance product knowledge, renewal skills, and customer engagement capabilities, embracing new tools and best practices to drive efficiency.

All employees are required to work from the office a minimum of 2 days per week.

What We’re Looking For

Basic Required Qualifications

• An S&P Global employee at this level would typically have 3+ years of experience in a client-facing role such as sales, renewals/retention, customer success, or account management.
• Strong ability to manage a high-volume renewal portfolio with meticulous attention to detail and disciplined execution.
• Excellent customer communication and relationship-management skills, including adeptness at handling objections and navigating escalations.
• Proficiency in using data and analytics tools to manage account health, prioritize actions, and identify churn risk and growth opportunities.
• We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

Additional Preferred Qualifications

• A collaborative working style, actively participating in team goals and contributing to initiatives to improve the business area.
• Demonstrated ability to actively listen and understand diverse perspectives, navigating challenges with empathy and a positive, proactive attitude.
• Curiosity and interest in market-data solutions and analytical tools, with the ability to bring new ideas and integrate technical information to aid understanding.
• A results-oriented mindset, capable of prioritizing tasks effectively based on importance and urgency, and taking initiative to continuously develop professional skills

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission

Advancing Essential Intelligence.

Our People

We're more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other