Technical Service Engineer

1 week ago


Lahore, Punjab, Pakistan Sungrow Power Supply Co., Ltd. Full time

Position Summary

The Field Service Support Engineer is responsible for providing high-quality customer support through on-site services, including product commissioning, maintenance, repairs, and training. The role also involves training regional service engineers and service partners. This is a permanent full-time position based in Pakistan.

Key Responsibilities:

  1. Conduct field services such as pre-commissioning, commissioning, maintenance, fault diagnosis, and repairs.
  2. Provide training and support to regional service engineers and service partners.
  3. Offer remote support to customers via telephone and email.
  4. Ensure all field services comply with health and safety regulations.
  5. Plan, coordinate tasks, and liaise with other divisions to complete jobs efficiently.

Skills and Experiences Required:

  • Bachelor's degree or higher in electrical engineering.
  • Proficiency in English, both spoken and written.
  • Excellent customer service skills.
  • Strong time management and organizational skills.
  • Team player with keen attention to detail.
  • Ability to multitask with excellent follow-up skills.
  • Accountable for work quality and customer satisfaction.

Skills and Experiences Preferred:

Experience in technical support or customer service within the solar PV industry.

Hands-on experience with PV inverter repairs and commissioning.

About Sungrow

Sungrow Power Supply Co., Ltd., a leading high-tech enterprise in China, specializes in R&D, manufacturing, sales, and services of new energy equipment such as solar and wind energy systems, electric vehicles, and more. The company provides photovoltaic inverters, wind converters, energy storage systems, floating PV systems, and other innovative solutions, committed to delivering comprehensive clean energy solutions throughout their lifecycle.

Founded in 1997, Sungrow has a rich history in new energy power generation, driven by market demand and technological innovation. The company boasts a strong R&D team with extensive experience, holding multiple independent core technologies, and has led numerous national science and technology projects.

Its photovoltaic inverters are certified by international standards and are sold in over 150 countries, with a total installed capacity exceeding 154GW by the end of 2020.

Sungrow has received numerous awards and recognitions, including "National Key New Products," "China's Famous Brand," and inclusion in Forbes China's Most Potential Enterprises. The company is recognized as a state-level enterprise with strong innovation capabilities and global industry leadership.

Looking ahead, Sungrow aims to advance its mission of "Clean power for all," expand its clean energy offerings, innovate in power conversion technology, and strengthen its global presence as a first-class enterprise.

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