Social Media Community Executive

2 days ago

Rawalpindi Cantonment, Pakistan Acemoneytransfer Full time

Who we are:

ACE Money Transfer is a UK-based company headquartered in Manchester, United Kingdom. ACE Money Transfer is an online remittance services provider from UK, Europe, Canada, & Australia. ACE Money Transfer is a part of ACE Group of companies, which has a diversified portfolio including digital wallet services in the UK and real estate, advertising businesses, and software solutions in Pakistan.

Position Summary:

The Social Media Community Executive plays a key role in fostering, nurturing, and engaging online communities across various social media platforms. Acting as the brand's voice, this role ensures positive and engaging interactions, promoting brand loyalty and advocacy. You will be at the forefront of managing community conversations, providing timely responses, and creating a welcoming online environment. By monitoring conversations, moderating content, and aligning engagement strategies with the brand's overall goals, you'll drive meaningful relationships and strengthen the brand's online presence.

Primary Responsibilities:
  1. Engage with the Online Community:
    Respond promptly and professionally to comments, direct messages, and mentions across platforms such as Facebook, Instagram, Twitter, LinkedIn, TikTok, and YouTube, fostering positive interactions and a sense of community.
  2. Moderate Discussions:
    Ensure all conversations remain respectful and align with the brand's values by actively moderating user-generated content, promoting healthy dialogue, and preventing any harmful exchanges.
  3. Monitor Brand Mentions & Hashtags:
    Track and monitor mentions of the brand and relevant hashtags to identify opportunities for engagement and ensure timely responses to conversations related to the brand.
  4. Analyse & Report on Engagement Metrics:
    Analyse community engagement metrics such as response times and engagement rates, reporting insights to identify trends, areas for improvement, and optimization opportunities in community management.
  5. Develop & Implement Engagement Strategies:
    Support the development of strategies to increase engagement, building long-term relationships with followers and improving overall community involvement with the brand.
  6. Collaborate Across Teams:
    Work closely with internal teams, including content, marketing, and customer service, to ensure consistent and effective responses to customer queries, complaints, and concerns.
  7. Organize Online Events & Discussions:
    Organize and manage online community events, polls, and discussions to boost engagement, creating interactive experiences that deepen connections with followers.
  8. Stay Informed on Social Media Trends:
    Stay up-to-date with updates, features, and new tools across social media platforms, recommending new engagement strategies to continuously improve community interactions.
Secondary Responsibilities:
  1. Feedback Sharing:
    Share insights and feedback from the community with the content and marketing teams to inform content creation, ensuring the brand's messaging resonates with the target audience.
  2. Develop FAQs & Templates:
    Assist in developing FAQs or response templates for common queries, ensuring responses are efficient and aligned with the brand's voice.
  3. Group Management & Content Creation:
    Support group management activities, including overseeing Facebook groups or other online communities, and assist in light content creation such as quick responses, polls, or small posts when required.
  4. Real-Time Content Collaboration:
    Collaborate with the Content Creator during live events or campaigns to ensure timely and relevant content that drives engagement and brand interaction.
  5. Crisis Communication Support:
    Assist with managing crisis communications, working closely with PR and marketing teams to maintain the brand's reputation and handle sensitive situations.
  6. Other Duties:
    Perform any additional tasks as assigned to ensure seamless community engagement and a positive, effective online presence for the brand.
Key Competencies:
  1. Communication Skills:
    Strong verbal and written communication abilities to respond to the community professionally, manage sensitive situations, and ensure brand messaging aligns with tone and values.
  2. Community Engagement:
    Ability to create positive, engaging conversations with followers, build relationships, and foster brand loyalty and advocacy within the community.
  3. Moderation & Conflict Resolution:
    Skilled in moderating discussions, handling user-generated content, and addressing negative feedback or complaints diplomatically while maintaining a positive brand image.
  4. Social Media Savvy:
    Deep understanding of social media platforms, trends, and features. Ability to leverage social tools to optimize engagement and recommend new strategies for community growth.
  5. Analytics & Reporting:
    Strong analytical skills to track and report on community engagement metrics, derive insights and recommend strategies for improvement.
  6. Collaboration:
    Ability to work effectively with internal teams, including marketing, content, customer service, and PR, to ensure consistent messaging and successful community management.
  7. Event Coordination:
    Experience organizing and managing online community events, polls, and live interactions to drive engagement and build stronger relationships with followers.
  8. Adaptability & Trend Awareness:
    Ability to stay current on evolving social media trends, platform updates, and new tools, and adapt strategies to keep the community engaged and relevant.
#J-18808-Ljbffr

  • Marketing Social Media Executive

    3 weeks ago

    Rawalpindi Cantonment, Pakistan Logical Data Full time

    Position: Marketing Social Media ExecutiveA dedicated professional who mobilizes the full potential of our concept and brand.Knowledge & Skills:– Thorough understanding of social media channels (Facebook, Instagram, Snapchat, Google My Business, TikTok, and others.)– Graphic design / Content creation experience– Proficient with Photoshop, Indesign,...

  • Social Media Community Engagement Specialist

    2 days ago

    Rawalpindi Cantonment, Pakistan Acemoneytransfer Full time

    About ACE Money TransferACE Money Transfer is a UK-based company headquartered in Manchester, United Kingdom. As an online remittance services provider from the UK, Europe, Canada, & Australia, we're part of the ACE Group of companies with a diversified portfolio including digital wallet services in the UK and real estate, advertising businesses, and...

  • Social Media Marketer

    3 weeks ago

    Rawalpindi Cantonment, Pakistan Dune Dreams Travel and Tourism LLC Full time

    Job Description:Dune Dreams Travel and Tourism LLC is seeking a talented Social Media Marketer with at least 1 year of experience to join our dynamic team in Karachi. As a premier travel agency in Pakistan, we are committed to providing exceptional travel solutions while expanding our online presence.ResponsibilitiesDevelop and execute social media...

  • Social Media Marketing Assistant

    10 hours ago

    Rawalpindi Cantonment, Pakistan beBee Careers Full time

    Social Media Marketing AssistantWe are seeking a skilled Social Media Marketing Assistant to create and implement a comprehensive social media strategy that attracts and engages targeted virtual communities.This role requires a solid understanding of social media platforms, including their unique features and audience demographics. The ideal candidate will...

  • Social Media Marketer

    4 weeks ago

    Rawalpindi Cantonment, Pakistan Dune Dreams Travel and Tourism LLC Full time

    Job Description:Dune Dreams Travel and Tourism LLC is seeking a talented Social Media Marketer with at least 1 year of experience to join our dynamic team in Karachi. As a premier travel agency in Pakistan, we are committed to providing exceptional travel solutions while expanding our online presence.Responsibilities:Develop and execute social media...

  • Social Media Expert

    3 weeks ago

    Rawalpindi Cantonment, Pakistan Sovereign Express Trade Limited Full time

    Overview:We are looking for a creative and strategic Social Media Expert to join our team. The ideal candidate will have extensive experience in handling various social media platforms, creating engaging content, and managing posting schedules. This role involves developing and executing social media strategies to enhance our online presence and...

  • Social Media Campaign Lead

    7 days ago

    Rawalpindi Cantonment, Pakistan Translation Empire PK Full time

    Job DescriptionWe are looking for a talented Social Media Campaign Lead to join our team at Translation Empire PK. As a key member of our marketing department, you will be responsible for developing and implementing social media campaigns that engage our target audience and drive business results.ResponsibilitiesDevelop and execute social media campaigns...

  • Creative Social Media Manager

    3 weeks ago

    Rawalpindi Cantonment, Pakistan Rutechsolution Full time

    Position Title: Social Media Manager InternJob Type: InternshipJob Description:Responsibilities:Assist in the development and implementation of social media strategies to increase brand awareness, engagement, and follower growth across various platforms (e.g., Instagram, Facebook, Twitter, LinkedIn).Create and curate engaging content for social media...

  • Social Media Specialist Assistant

    10 hours ago

    Rawalpindi Cantonment, Pakistan AF Technologies Pvt Ltd Full time

    Social Media Specialist Assistant AF Technologies Pvt Ltd, Pakistan We are looking for a driven Social Media Specialist Assistant to attract and interact with targeted virtual communities, groups, and networks users. The goal is to gradually achieve superior viewer engagement and intimacy, as well as increase website traffic by strategically exploiting all...

  • Social Media Advertising Expert

    2 weeks ago

    Rawalpindi Cantonment, Pakistan Silverow Private Limited Full time

    Social Media Marketing And Campaign SpecialistWe are looking for a skilled Social Media Advertising Expert to lead our social media marketing efforts at Silverow Private Limited. The ideal candidate will have experience with tools for Facebook, LinkedIn, and other platforms to grow our online presence, implement advertising strategies, and engage with our...

  • Freelance Social Media Professional

    6 days ago

    Rawalpindi Cantonment, Pakistan Sovereign Express Trade Limited Full time

    About the JobWe are looking for a highly skilled Freelance Social Media Professional to join our team at Sovereign Express Trade Limited. The successful candidate will have extensive experience in managing social media platforms and creating engaging content.Key Responsibilities:Manage and create high-quality content daily across various social media...

  • Social Media Marketing Professional

    1 week ago

    Rawalpindi Cantonment, Pakistan Logical Data Full time

    About Logical DataWe are a pioneering organization dedicated to delivering exceptional results through innovative digital marketing strategies. As a leading force in the industry, we seek a seasoned Executive Social Media Manager to spearhead our social media marketing efforts.Main Responsibilities:Developing Strategic Plans: Create and execute comprehensive...

  • Social Media Campaign Manager

    1 week ago

    Rawalpindi Cantonment, Pakistan Sinopak Vision Full time

    Sinopak Vision is seeking an experienced social media campaign manager to drive our online presence forward. In this role, you will be responsible for developing and executing social media campaigns to increase brand awareness and engage with our target audience.Key Responsibilities:Creating and scheduling high-quality content across multiple social media...

  • Social Media Expert

    3 weeks ago

    Rawalpindi Cantonment, Pakistan Smart Reach Solution Full time

    Job Title: Social Media ExpertLocation: RawalpindiCompany: Smart Reach SolutionsExperience: Minimum 1 yearResponsibilities:Develop and implement social media strategies to increase brand visibility and engagement.Create, curate, and manage all published content (images, video, written) across social platforms.Monitor and analyze social media metrics to track...

  • Social Media Marketer

    4 weeks ago

    Rawalpindi Cantonment, Pakistan Meds Nexus Private Limited Full time

    Job Description:We are seeking a dynamic and creative Social Media Marketer to join our team. The ideal candidate is passionate about social media trends, platforms, and strategies, and is eager to learn and contribute to our marketing efforts. As a Social Media Marketer, you will gain hands-on experience in managing and creating content for various social...

  • Executive Social Media Manager

    1 week ago

    Rawalpindi Cantonment, Pakistan Logical Data Full time

    About Logical DataWe are a dynamic organization seeking a talented Digital Marketing Specialist to drive our social media marketing initiatives forward. If you have a passion for creating engaging content and building strong online communities, we encourage you to apply.Main Responsibilities:

  • Social Media Campaign Manager

    1 week ago

    Rawalpindi Cantonment, Pakistan Dune Dreams Travel and Tourism LLC Full time

    Company Overview: As a premier travel agency in Pakistan, we are committed to delivering exceptional travel experiences. We are now seeking a skilled Social Media Marketer to join our dynamic team.Key Responsibilities:Developing and executing comprehensive social media plans to boost brand visibility.Curating engaging content for all social media...

  • Social Media Marketing Specialist

    1 week ago

    Rawalpindi Cantonment, Pakistan Smart Reach Solution Full time

    Job OverviewSmart Reach Solutions is seeking a skilled Social Media Expert to develop and implement effective social media strategies, increase brand visibility, and engage our online audience.ResponsibilitiesCreate high-quality content for publication across various social platforms.Analyze performance metrics to optimize our social media presence.Stay...

  • Social Media Professional

    1 week ago

    Rawalpindi Cantonment, Pakistan Silver Mile Tech (Pvt) Ltd Full time

    At Silver Mile Tech (Pvt) Ltd:We pride ourselves on being a rapidly-emerging BPO firm in Rawalpindi, serving clients worldwide.The Social Media Manager will be responsible for leading teams, coordinating with other departments, and mentoring colleagues.Candidates should possess strong communication skills, experience with social media, and knowledge of SEO...

  • Social Media Professional

    2 weeks ago

    Rawalpindi Cantonment, Pakistan Meds Nexus Private Limited Full time

    About Our TeamMeds Nexus Private Limited is a pioneering healthcare organization that seeks talented individuals like you to drive our growth and success. As a professional in the social media space, you will play a vital role in shaping our brand image and interacting with customers across multiple channels.Job Description:Content Development: Design and...