Telesales Representative

2 weeks ago


Karachi, Sindh, Pakistan Go Ventures Full time

Go Ventures is a dynamic company specializing in providing comprehensive solutions across Call Center, BPO, and Software Development. We empower businesses to achieve growth and efficiency through innovative technology and exceptional service. Our approach combines cutting-edge technology with exceptional service to deliver top-notch solutions. Join our team and contribute to our commitment to innovation and customer satisfaction.

Job Description:

We are looking for a detail-oriented and customer-focused Inbound Billing Agent to join our team. The ideal candidate will be responsible for handling billing inquiries, assisting customers with their accounts, and ensuring compliance with industry standards. Strong communication skills, attention to detail, and a professional attitude are essential for this role.

Responsibilities:

  • Assist customers in understanding their bills, usage patterns, and available plans.
  • Communicate effectively with customers, team members, and other departments.
  • Maintain confidentiality and security of customer information.
  • Educate customers about available services, features, and billing policies.
  • Handle multiple tasks, including maintaining records of customer interactions, transactions, and issue resolutions.

Qualifications:

  • Prior experience in billing, customer service, or a related field is required.
  • Familiarity with billing systems in the telecom industry is preferred.
  • Excellent attention to detail and accuracy in processing billing information.
  • At least 1 year of experience in billing and telecom calling.
  • Strong proficiency in English with excellent comprehension and communication skills.
Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

IT Services and IT Consulting

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