QA Officer

QA Officer - Quality & Monitoring Directorate

Experience

Minimum 1 year of experience with a Masters degree or 2 years with a Bachelors degree.

Education

Bachelors/Masters/Certification/Diploma in Quality Assurance.

Application Deadline

8/3/2025 12:00:00 AM

Job Description

The QA Officer, in collaboration with the Manager/Assistant Manager and Head of the Quality Directorate, is responsible for maintaining accreditation standards and ensuring all documentation is current and available for audits by SHCC/PHCC and JCI Accreditation. Supporting new quality initiatives is essential.

Responsibilities

1. Assist in conducting and coordinating Joint Commission Accreditation and Reaccreditations.
2. Support the implementation of Continuous Quality Improvement initiatives, including:

• New Quality Management System
• Patient Safety Walk Rounds Program, analyzing clinical practices, processes, error reporting, and environment from a patient safety perspective
• Clinical indicators, aiming towards Data Warehouse/Balanced Scorecard
• Sentinel Events and Root Cause Analysis following Sentinel Events Guidelines
• Training staff in Quality Improvement Initiatives and FOCUS P-O-C-A Projects, with future stages like FMEA and Six Sigma for PCTs

Perform retrospective or concurrent reviews using IHHN-approved Indicators Monitoring System (IMS) databases and criteria.Participate in site visits, collaborate with staff on quality management programs, and complete detailed site visit reports.Assist in staff training across facilities in Quality Management, record-keeping, and continuous quality techniques; conduct workshops as directed.Participate in mini-focus studies in collaboration with IHHN departments.Coordinate Quality Management activities across IHHN Directorates to optimize staff expertise.Prepare monthly and quarterly reports on the Quality Management Program and compliance status.Provide operational support including reviews, committee participation, and issue referral.Review Clinical Incident Reporting System data, analyze trends, and identify Sentinel Events.Maintain and analyze the Medication Safety database.Assist in Medical Record Audits and Clinical Pathways development and reporting.Attend and contribute to Quality Improvement Committee meetings.Assist in preparing hospital and departmental policies and procedures.Support the development of Quality Improvement Plans.Perform additional related duties as required.

Note:

Indus Hospital & Health Network does not tolerate Sexual Exploitation and Abuse. All candidates will undergo rigorous background checks.

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