Manager CAF and CX Risk Management

1. Workforce Strategy, Forecasting & Capacity Planning - Develop and own long-term, medium-term and short-term demand forecasts across voice, email, chat, social media, complaints and emerging digital channels. - Translate business strategy, growth projections, marketing campaigns, product launches and customer behavior trends into workforce demand plans. -...

Establish and lead the Bank’s Customer Experience governance framework, ensuring effective oversight, accountability, and enterprise-wide compliance.Define and drive the Bank’s CX strategy, priorities, governance standards, and long-term roadmap.Ensure alignment of customer experience initiatives with the Bank’s strategic objectives, conduct risk...

Job Description:Job Description:Data Architecture Design: As a Senior Data Engineer, one of the primary responsibilities is to design and maintain the data architecture. This involves creating scalable, efficient, and robust data pipelines, data models, and data integration strategies.Business Focus Deliverables:Managed to build scalable & robust data...

Job Description:Data Architecture Design: As a Senior Data Engineer, one of the primary responsibilities is to design and maintain the data architecture. This involves creating scalable, efficient, and robust data pipelines, data models, and data integration strategies.Business Focus Deliverables:Managed to build scalable & robust data visualization platform...

To lead and oversee Service Quality and Consumer Protection activities, ensuring effective complaint management, adherence to SBP and internal regulatory requirements, implementation of the Consumer Protection Framework, and timely regulatory reporting. The role also supports customer awareness, staff capability and continuous improvement in service quality...

DescriptionTo lead and embed a strong governance and conduct framework across the bank, ensuring the fair treatment of customers, proactive management of conduct risk, and superior digital customer experience informed by actionable insights. In addition to this, a develop and lead a customer experience governance encompassing a range of initiatives,...

Job Description: Data Architecture Design: As a Senior Data Engineer, one of the primary responsibilities is to design and maintain the data architecture. This involves creating scalable, efficient, and robust data pipelines, data models, and data integration strategies.Business Focus Deliverables: Managed to build scalable & robust data visualization...

Description Data & Analytics Driven Organization: One Data Analytics & AI Business Unit drive the vision to transform the Bank into a Data Driven Organization (DDO) using latest tools and technologies in Data space. Wholesale & Ops Data team is a stream within One Data Organization driving this agenda for Wholesale & Ops Banking function.   Data...

We are seeking an experienced AI / ML Engineer to design, build, and deploy enterprise‑grade AI and machine learning solutions on Google Cloud Platform (GCP), with a strong focus on Vertex AI. The role involves working closely with business and engineering teams to deliver impactful AI use cases across Insurance and Healthcare, including predictive...