Call Center Agents

2 weeks ago


Islamabad, Islamabad, Pakistan Kallstar Pvt Ltd Full time

Manage large amounts of inbound and outbound calls in a timely manner.

Follow communication "scripts" when handling different topics.

Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.

Seize opportunities to upsell products when they arise.

Build sustainable relationships and engage customers by taking the extra mile.

Keep records of all conversations in our call center database in a comprehensible way.

Meet personal/team qualitative and quantitative targets.

Job Specification

Good listening and spoken skills.

Previous experience in a customer support role.

Strong phone and verbal communication skills along with active listening.

Familiarity with CRM systems and practices.

Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities, and manage time effectively.

Location: Telecommunications - Rawalpindi, Pakistan.

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