
Call Center Agents
2 weeks ago
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication "scripts" when handling different topics.
Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Meet personal/team qualitative and quantitative targets.
Job SpecificationGood listening and spoken skills.
Previous experience in a customer support role.
Strong phone and verbal communication skills along with active listening.
Familiarity with CRM systems and practices.
Customer focus and adaptability to different personality types.
Ability to multi-task, set priorities, and manage time effectively.
Location: Telecommunications - Rawalpindi, Pakistan.
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