IT-Assistant (Attock)

Category: Information and Communications Technology

Type: Full Time | Position: 1

Experience: 3 years | Maximum Age: 40 years

Job Description

Title: IT Assistant

Reporting to: IT Officer - Head Office and Field Coordinator

Duty Station: CBP Field Office Attock

Unit: Operations

Section: IT

Summary of Key Functions

The position primarily focuses on computer operations, user and desktop support (hardware and software), helpdesk, and data management. The role involves performing moderately complex IT support duties to ensure smooth technology service delivery, monitoring and operating computer hardware, software, peripherals, and assisting others. Utilizes diagnostic tools and equipment for customer support, production processing, and maintenance. Requires minimal supervision and may act as a lead, updating supervisors on project or technical issues.

Roles and Responsibilities

• Assists users with personal computer hardware, software, and mainframe technology, or manages a multi-platform environment.
• Sets up and configures desktops, peripherals, and user accounts, assigning appropriate security levels.
• Installs and repairs software and hardware components.
• Tests programs and troubleshoots issues, implementing corrective actions or escalating as needed.
• Maintains systems, databases, and webpages.
• Administers user accounts with privileges designated by IT Officer/Supervisor.
• Creates basic reports and manages production jobs, including editing and debugging outputs.
• Transfers files between platforms, performs backups.
• Provides troubleshooting, repair, and maintenance for computer equipment and assists in diagnosing hardware/software problems on networked PCs and peripherals.
• Acts as a liaison with users, resolving issues and communicating effectively.
• Distributes output to customers and maintains records, including hardware/software inventory, updating soft copies quarterly (handled by Administration if IT staff are unavailable).
• Contributes to team goals by performing related duties as assigned.
• Performs any other duties as assigned by the supervisor.

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