Relationship Manager SME

Job Details

What is Relationship Manager SME - MMBL?

In Mobilink Bank, a Relationship Manager SME (Small and Medium Enterprises) is a key position responsible for managing relationships with small and medium-sized business clients. Their primary objective is to understand the financial needs of SME clients and offer tailored banking solutions to help them achieve their business goals.

What Relationship Manager SME - MMBL does?

1. Responsible for the direction, coordination and evaluation of SME business (Housing & School Finance, Commercial vehicle and SME).
2. Lead the branch effectively in order to ensure the achievement of profitability objectives/targets and sale of above products while adhering to MMBL policies and SBP regulations.
3. Implementation of sales plans through market assessment based on potential.
4. Develop the relationship strategy for the assigned branch/area of responsibility with due focus on the verification, loans disbursement, collection and cross-sell.
5. SME portfolio management of the branch and help to achieve the assigned targets through timely sales, verification and collection.
6. Build and retain the highest level of motivation in the team to achieve maximum business volumes and employee retention.
7. Marketing of bank products and preparation of sales strategy considering assigned targets and market demands.
8. Aptitude for persuasion and negotiation.
9. Evaluation and assessment of customer's profile by adopting five Cs of credit.
10. Being a Line Manager of relationship officer SME sale to ensure that they are highly productive in his/her individual capacity. Each of the relationship officer should be trained and assisted to assume his/her position as a first level of credit review that can correctly assess and verify the customer's income/demographics with the view to establish customer's need and credibility for the proposed loan.
11. Manage, develop, coach, control and motivate the sales force to develop their skill to ensure that a high professional standard is achieved and monthly sales target and KPI target are met.
12. Undertake capacity planning to meet the assigned tangible objectives of loan volumes and zero default through effective and timely verification, collection and cross sell.
13. Organize and deploy resources to match the business priorities in the branch and maximum productivity of each team member in terms of the assigned objectives.
14. Coordination with operations department to ensure the timely disbursals of loans by following the SOPs of loan disbursement and cancellation process.
15. Ensure 100% loan collection by following proactive collection measures such as extraction of quarterly due listing from system, two months' prior wake up calls to customer, serving of recovery notices, timely solution of problematic clients and team follow ups.
16. To ensure portfolio at risk (PAR) at zero level perform bucket wise delinquent portfolio analysis, proactive collection measures, formulation of branch delinquency management committee (BDMC), enforcement of legal process against PDCs to minimize PAR.
17. Ensure that every team member is performing monthly/quarterly meetings and plan surprise visits with teams to verify the activity. Strict check and balance to avoid family lending, adjustment lending and activist base lending.
18. Visit and maintenance of PTPs record of 1DPD plus customer of the branch for review of BM/RBM.
19. Seek opportunities to support and build the branch base in deposits through active solicitation of existing relationship customers.
20. To effectively manage the portfolio, maintain MIS reports for verification, loan disbursement and collections.
21. Ensure best services standard in line with service quality and fair treatment of customer (FTC) policy through positive relationship with customers and help build the bank's image/reputation in the community /market.
22. Developing and sustaining long-lasting relationship of the bank with customers.
23. In case of field collection by any team member, surprise check of receipt particulars through physical or telephonic verification and immediate reporting to line manager if anomalies.
24. Ensure that any team member is not involved in any fraudulent activities inside and outside the branch premises.
25. Ensure customer meeting at the time of disbursement by reviewing TAT and repayment amount confirmation through system.
26. Timely provision of loans to new customers and renewal of loans considering TAT as per product program.
27. While signing off on loan documents, ensure genuineness of ECIB, clearance certificates and other legal documents of customers.
28. Ensure daily/monthly meeting of team members for performance review and achievement of assigned targets.
29. Preparation of weekly field activity planner in consultation with line manager.
30. Preparation of variance analysis on monthly basis.
31. Ensure compliance of SOPs of the organization and timely intimation to line manager in case of any fraudulent activity performed by branch.
32. Identify portfolio risks and inform the Line Manager/stake holders on all matters related to it.
33. Prepare reporting as needed.
34. Undertake self-assessment of respective area and be ready for review/audits by internal/external auditors and SBP or other regulators.

What are we looking for and what does it require to be Relationship Manager SME - MMBL?

1. Hold a Bachelor's degree from a reputable Institution, however MBA will be preferable.
2. Have a minimum of 3 years' experience of working in microfinance industry.

Job Locations:

• Muzaffarabad Branch

About MMBL

Mobilink Microfinance Bank Ltd. is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.

Why Join MMBL?

This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.