Sales Executive

Hiring for a Client

RingOffice is a Toronto-based provider of Cloud Communication, Collaboration, and IT services to small and medium-sized business clients in Canada and the USA. We are seeking a proactive Sales Executive who excels in prospecting and lead generation, possesses excellent language skills, has a technical background, and demonstrates a proven track record of sales and customer service success. This is expected to be a full-time, long-term position with opportunities for growth.

Responsibilities

• Proactively Identify and Engage Prospects: Take the initiative to seek out and engage with potential clients through various channels, including chat, email, and calls, rather than relying solely on marketing-generated leads.
• Leverage Social Media for Lead Generation: Utilize platforms such as LinkedIn, Facebook, X, and Instagram to identify, pursue, and engage potential prospects actively.
• Implement Lead Generation Strategies: Develop and execute effective strategies for building a robust and diverse sales funnel through self-initiated outreach and networking.
• Build and Nurture Relationships: Establish trust and rapport with prospects by actively reaching out and maintaining ongoing communication to foster strong relationships.
• Become a Subject Matter Expert: Develop in-depth knowledge of Unified Communication and Cloud Communication services offered by the organization to effectively communicate value to prospects.
• Create Tailored Proposals: Develop comprehensive proposals and bids that address the specific needs and requirements of prospects, showcasing how our solutions can meet their challenges.
• Conduct Product Demonstrations: Showcase the features and benefits of Unified Communication and Cloud Communication services through engaging product demonstrations.
• Stay Informed on Industry Trends: Continuously monitor industry trends, competitors, and emerging technologies to identify new opportunities for lead generation.
• Follow Up Proactively: Take the lead in following up on leads and opportunities to convert them into sales, ensuring no potential client is overlooked.
• Utilize HubSpot CRM: Manage and track all aspects of the sales process using the HubSpot CRM system to maintain organized records of interactions and progress.
• Collaborate with the Order Desk: Work closely with the order desk to ensure a seamless handoff for subscriber onboarding and address any issues that may arise during the order completion process.
• Cultivate Existing Relationships: Proactively maintain and enhance relationships with existing customers and partners, exploring cross-selling, upselling, and referral opportunities to maximize customer satisfaction and business growth.
• Manage Contract Renewals: Take the lead in managing contract and license renewals for customers, ensuring timely processes and addressing any client queries or concerns.
• Express Appreciation: Conduct post-order completion thank-you calls and emails to express appreciation to clients and encourage positive reviews and feedback.

Requirements

• Self-Motivated and Productive: Presentable, personable, and able to work independently without constant supervision.
• Sales Experience: Prior experience in sales, preferably in Cloud Solutions, Managed Services, or VoIP/IP PBX services, with a strong focus on self-generated leads.
• Technical Communication Skills: Ability to clearly communicate technical concepts to both technical and non-technical audiences.
• Proven Sales Success: A demonstrated track record of achieving sales targets and driving business growth.
• Educational Background: Formal education and certifications in relevant business, sales, and technical disciplines.
• Language Proficiency: Excellent spoken and written English language skills; bilingual in French is an asset.
• Availability: Willingness to work during business hours in the US/Canada Eastern Time zone (EST/EDT).