Operations Manager

2 weeks ago

Karachi, Sindh, Pakistan Arpatech Pvt Limited Full time
  • Assign, schedule, and supervise the daily tasks and functions of operations team.
  • Provide direction, leadership and motivation to all associates in your department.
  • Monitor operational KPIs like lead times, fulfillment rate, shipping time, etc. to track progress towards operational goals for direct E-Commerce business and work on initiatives to improve KPIs.
  • Participate in planned day-to-day business operations to increase efficiency.
  • Manage the day-to-day performance of order fulfillment, returns, and daily replenishment shipments.
  • Ensure timely and accurate completion of all orders.
  • Communicate about all order issues and share recommendations to implement best practices to drive efficiencies.
  • The ability able to lead a team of individuals, delegate tasks, and supervise all of the functions that occur in this department.
  • Staff and train all new employees and temp labor for your department.
  • Lead program forecasts and seasonality to ensure proper processes are being followed for inventory planning.
  • Must be flexible and willing to change course depending on business needs.
  • Build strong relationships with different departments and levels.
  • Work with customer services team to understand consumer pain points and work on initiatives to improve consumer experience.
Job Specification

Skills:

  • Have knowledge of FMCG brands and background with Technology
  • Strong organizational, time management and problem-solving skills
  • Self-starter who develops and communicates new ideas based on trends and analyses then takes action to turn the ideas into reality
  • Able to prioritize and manage multiple tasks in a fast-paced environment, and direct others to do so
  • Proficient in Microsoft Office suite (Word, Excel, and PowerPoint)

Education: Prefferd Bachelor's or Masters in Supply Chain

Information Technology and Services - Karachi, Pakistan

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