Senior Payment Operations
4 days ago
Pakistan
Mashreq Bank PSC
Full-time
PKR 600,000 - PKR 900,000 Contract
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Mashreq Bank PSC is seeking an investigator in Pakistan to handle payment-related queries and investigations from the operations desk. The role requires processing inquiries such as return of funds, amendments, and OFAC-related issues, ensuring timely responses per SLA and coordinating with banks, operations, and business lines to close cases.
The position emphasizes analyzing recurring questions and proposing process improvements to reduce volume and strengthen controls.