Cloud Infrastructure Specialist

4 days ago

Hyderabad City Taluka, Pakistan beBee Careers Full time

Cloud Solution Architect

You will be a key player in helping our business customers achieve their desired outcomes through optimal use of the cloud platform. As a Cloud Solution Architect, you will leverage your technical knowledge and customer advocacy skills to retain and grow our customers' deployments on DigitalOcean.

Your responsibilities will include:

  • Technical Consultation & Architecture Design:
    • Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.
    • Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.
    • Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
    • Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework.
  • Proactive Customer Engagement & Growth:
    • Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
    • Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.
    • Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
    • Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean's strategic goals.
    • Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.
  • Advocacy & Cross-Functional Collaboration:
    • Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
    • Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.
    • Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean's offerings to customers.
    • Contribute to internal and external technical documentation, and provide training for DigitalOcean's teams and partners to ensure knowledge transfer.
  • Tooling & Efficiency:
    • Develop tools and scripts to streamline DigitalOcean's technical engagements, improving the efficiency of the Technical Success functions.
    • Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies.

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