Information Technology Support Specialist

1 day ago


Lahore, Punjab, Pakistan Prime System Solutions Full time
Job Description

Prime System Solutions is seeking a highly skilled and customer-focused IT Support Executive to deliver exceptional technical support, resolve complex issues, and ensure the smooth functioning of IT systems and services across the organization.

Key Responsibilities:
  1. Technical Support
  • Provide first-line support for hardware, software, and network issues.
  • Diagnose and resolve technical problems promptly to minimize downtime.
  • Assist employees with system configurations, installations, and upgrades.
System Maintenance
  • Perform routine maintenance on IT systems, including updates and patches.
  • Ensure antivirus and security measures are up to date.
  • Monitor system performance and resolve potential bottlenecks.
Network Support
  • Troubleshoot LAN/WAN and internet connectivity issues.
  • Support the configuration and maintenance of network devices (routers, switches, etc.).
  • Collaborate with vendors for system upgrades and repairs.
Documentation
  • Maintain detailed records of incidents, changes, and IT infrastructure.
  • Create and update user guides, FAQs, and technical documentation.
Training and Support
  • Conduct training sessions to improve end-user knowledge of IT systems.
  • Assist in onboarding new employees with IT tools and access rights.
Compliance and Security
  • Adhere to and enforce IT policies and procedures.
  • Ensure data security and backup systems are in place and operational.
Qualifications and Skills:
  1. Educational Background
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience
  • Proven experience as an IT Support Executive or similar role.
  • Hands-on experience with Windows and macOS operating systems.


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