Dynamics 365 Training Expert

2 days ago

Lahore, Punjab, Pakistan beBeeMicrosoft Full time 45,000 - 90,000

We are seeking a certified and experienced professional to lead corporate workshops focused on CRM transformation, customer experience optimization, and certification prep across Sales, Marketing, and Customer Service modules.

Key Responsibilities:
  • Deliver official Microsoft training courses for MB-210 (Sales), MB-220 (Marketing), and MB-230 (Customer Service).
  • Facilitate hands-on labs and scenario-driven workshops for CRM, CX, and service teams.
  • Customize training programs to align with industry-specific CRM workflows and KPIs.
  • Provide certification preparation including mock exams and practical exercises.
  • Offer post-training support for CRM adoption, reporting, and ROI optimization.
  • Align training delivery with enterprise customer engagement strategies and digital transformation goals.

The ideal candidate will have expertise in Dynamics 365 Customer Engagement, excellent presentation, communication, and interpersonal skills. Strong understanding of customer journey design, CRM analytics, and service automation is required. Ability to adapt training delivery to different learning styles and technical levels.

As part of this role, the trainer will lead certification-focused training for MB-210, MB-220, and MB-230 integrated with our enterprise CRM enablement strategy. The successful candidate will be responsible for delivering high-quality training content, assessing learner readiness, and providing post-training support.

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