English Language Specialist

20 hours ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

**Job Description:**

About the Role

We are seeking an experienced English Language Specialist to join our team. As a key member of our assessment and quality assurance process, you will play a crucial role in ensuring that our employees possess the necessary language skills to deliver exceptional customer service.

Main Responsibilities
  • Conduct English Language Assessments: You will be responsible for conducting assessments of new and existing employees to determine their language proficiency levels.
  • Daily Call Quality Monitoring: You will monitor the calls made by employees on a daily basis, providing feedback and coaching to improve their spoken English skills.
  • Coaching and Mentoring: You will work closely with employees to improve their spoken English, vocabulary, and pronunciation, ensuring they meet the required standards.
  • Training and Development: You will provide ongoing training and development opportunities to employees, focusing on customer service skills and English language proficiency.
Requirements
  • Qualifications: A graduate degree in English Literature or Applied Linguistics, or a related field, is essential. Additionally, you should have at least 4-5 years of experience in English teaching or language assessment.
  • Skills and Qualities: You should be proficient in written and spoken English, familiar with UK English language dialect, and possess excellent communication and interpersonal skills.


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