Logistics Operations Coordinator

13 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Description

We are seeking a detail-oriented and organized professional to join our organization as a Courier Tracking Specialist.

About the Position:

This role involves working closely with the customer support and compliance teams to ensure seamless courier tracking experiences for our clients.

Main Responsibilities:
  • Respond promptly to customer inquiries on courier tracking, addressing any concerns or issues that may arise.
  • Notify the customer service department of any courier exceptions that require immediate attention.
  • Follow up with couriers to resolve delivery issues that exceed expected Service Level Agreements (SLAs).
  • Submit claims to couriers for lost or damaged parcels during transit.
  • Maintain accurate records of claims, including accepted, rejected, and in-process updates.
Requirements and Qualifications:
  • Bachelor's degree from an accredited institution.
  • A minimum of one year of experience in a related field.
  • Proficiency in MS Office and strong written and verbal communication skills.
Benefits and Perks:
  • Fuel allowance for transportation.
  • Comprehensive medical insurance coverage.
  • Free lunch facility within the office premises.
  • Gym membership at a partner gym, free of cost.
  • Participatory fund for employee contributions.
  • A market-competitive salary.
  • A challenging and learning work environment.
  • An amazing company culture.
  • Paid time off for relaxation and rejuvenation.
  • Group life insurance for financial security.
  • Gratuity for long-term service.
  • Maternity leave and other benefits for new parents.


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