
Global Client Services Director
6 days ago
Zag Outsourcing is seeking a highly skilled and experienced Client Service Manager to oversee multiple sites in Karachi. As a key member of our team, you will be responsible for the overall direction, coordination, and evaluation of staff and the department.
- The ideal candidate will have excellent communication and interpersonal skills, with the ability to handle complaints and administrative issues.
- We are looking for a proactive and service-oriented individual who can meet deadlines, work late hours, and travel frequently.
- Proficiency in developing teams and fluency in spoken and written English are essential.
Key Responsibilities:
- Respond promptly to customer inquiries.
- Collaborate with internal departments to meet service requirements and client needs.
- Understand customer needs and identify opportunities to improve product solutions and optimize channel usage.
- Ensure quality standards are met.
- Review service performance with internal departments and clients to generate ways to continuously improve service level standards.
- Maintain high levels of quality and production among departmental staff and initiate necessary actions.
- Foster improved working relationships with government agencies.
- Communicate company expectations and goals to all site staff and hold each site accountable for meeting those goals.
- Track and report productivity for weekly and monthly reporting.
- Schedule routine visits to client sites to ensure quality and maintenance.
Capable of handling complaints and administrative issues. Must be highly customer-focused, proactive, and service-oriented. Excellent communication and interpersonal skills required. Ability to meet deadlines, work late hours, and travel frequently. Proficiency in developing teams and fluency in spoken and written English are essential. Basic computer literacy is also necessary.
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