Email Support Specialist
3 days ago
We are looking for a highly organized and detail-oriented Email Support Representative to join our team.
In this role, you will be responsible for handling all email communications related to order confirmations, order postings, and customer inquiries. You will ensure timely, accurate, and positive customer experiences through effective email responses.
The key responsibilities of this position include:
- Handling incoming and outgoing email communications related to orders.
- Sending order confirmations and updating customers on their order status.
- Posting orders and managing order-related documentation.
- Providing timely responses to customer inquiries and following up as needed.
- Ensuring all email correspondence is accurate and professionally written.
To succeed in this role, you will need:
- Attention to detail and the ability to manage multiple email threads.
- The ability to work independently and efficiently during night shifts.
- A quick learning curve and the ability to multitask.
You will be working in a fast-paced environment, so you must be able to adapt quickly to changing priorities while maintaining excellent customer service skills.
Benefits of this role include:
- A supportive work environment with opportunities for growth.
- A competitive salary package that includes negotiable compensation.
Seniority level: Entry level
Employment type: Full-time
Industry: Transportation, Logistics, Supply Chain, and Storage
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