Senior Client Support Professional

6 days ago

Lahore, Punjab, Pakistan beBeeSupport Full time $60,000 - $90,000
Job Overview

We seek a seasoned support professional to lead our client-facing team.

  • Team Leadership: Supervise and mentor a team of specialists, setting performance goals and providing regular feedback and training.
  • Application Monitoring: Ensure ongoing monitoring and maintenance of application performance for optimal client experience.
  • Advanced Technical Support: Act as the escalation point for complex application issues, providing advanced troubleshooting and resolution strategies.
  • Incident & Ticket Management: Oversee incident tracking and ticketing workflows, ensuring prioritization, timely resolution, and quality of support.
  • Client Relationship Management: Serve as the primary point of contact for high-value clients and critical issues, maintaining strong, professional relationships.
  • Cross-Functional Collaboration: Liaise with product, development, and system administration teams to resolve issues and implement product improvements.
  • Issue Resolution: Ensure that client issues are diagnosed, resolved, and documented efficiently, and escalated when necessary.
  • Communication: Maintain clear, professional, and timely communication with clients via phone, email, and chat.
  • Product & Process Expertise: Maintain in-depth knowledge of our products and services to guide clients effectively and provide strategic input to internal teams.
  • Client Training: Coordinate and deliver training sessions to help clients maximize the value of our solutions.
Requirements

Experience in client/application support and leading roles. Strong analytical and problem-solving skills. Excellent interpersonal and communication skills. Hands-on experience with ticketing systems and incident management tools.

  • Minimum 5+ years of experience in client/application support & leading role.
  • Healthcare industry experience is preferred.
  • Ability to prioritize tasks effectively and manage a support team in a dynamic environment.
  • Demonstrated ability to collaborate with cross-functional teams.

About This Role

This position enables providers, payers, and large healthcare organizations to deliver personalized, value-based care.

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