Service Delivery Manager

1 week ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

**Job Summary**

We are seeking a highly skilled Service Delivery Manager to join our team. The ideal candidate will have experience in service delivery management with a strong focus on client satisfaction.

Responsibilities:

  • Monitor and manage mailboxes related to service calls, ensuring timely responses and resolutions.
  • Meet various client service requests, understanding their scope of work and requirements.
  • Act as a bridge between clients and resources, facilitating effective communication and collaboration.
  • Create and ensure accurate ticket information is shared with all relevant departments.
  • Coordinate with resources to ensure seamless service delivery and resolve issues efficiently.

Requirements:

  • Proven experience in service delivery management with a record of superior client satisfaction.
  • Ability to effectively manage resources in a matrix organization to meet Service Level Agreements.
  • Excellent interpersonal and communication skills, with the ability to motivate others and work in multiple teams.
  • Strong attention to detail and ability to manage multiple issues simultaneously.
  • Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook.


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