Chief Information Technology Officer

7 days ago

Lahore, Punjab, Pakistan beBeeTechnology Full time

About the Role

As a Technology Services Manager, you will play a crucial role in ensuring excellent internal and external customer experience through optimal design and performance of technology systems and operations.

The role is responsible for leading the implementation of global IT policies, procedures, and best practices within the region, defining regional aspects to enhance IT infrastructure resiliency, service offering, quality, and availability.

You will be hands-on in the daily management of all IT systems and services, including networks, telephony, video-teleconferencing, security, servers, workstations, storage, backup & disaster recovery, support, and coordination of third-party vendors.

The Technology Services Manager will oversee the ongoing maintenance and support of all infrastructure technology, applications, and services across the region, act as an interface between suppliers/carriers/vendors and the organization, and manage regional vendor relationships.

Key Responsibilities

  • Ensure country IT teams are customer-focused and deliver outstanding levels of service.
  • Continuously improve management of all IT services towards best practice with respect to cost, quality, and service.
  • Develop and implement strategic and operational plans and roadmaps for IT services in the region, ensuring alignment with corporate infrastructure and operations.
  • Develop and champion business cases for technology solutions and initiatives within the region, demonstrating return on investment.
  • Provide thought leadership, drive development of regional or country IT roadmaps to support digital transformation and enhance customer experience.
  • Implement and support group technology frameworks and technology initiatives that support efficient and flexible delivery of technology services to the business.
  • Participate in developing and managing the relationship between IT and relevant business stakeholders.
  • Communicate global technology initiatives to key regional stakeholders, solicit feedback, and seek to capitalize on cross-business unit synergy opportunities.

Requirements

  • Minimum 7 years of working experience with 5 years of experience in managing IT systems, infrastructure, and third-party vendors in a matrix MNC environment.
  • Minimum 2-3 years of experience in an environment with multiple customer-facing offices.
  • Demonstrated ability to plan and execute technology projects and system implementations effectively.
  • Manage external vendors to ensure delivery of technical services in accordance with agreed SLAs.
  • Proven experience managing external vendors to drive optimum performance and efficiency of services.
  • Experience in managing/implementing customer journey platforms impacting multiple geographies.
  • Management skills with demonstrated experience in managing multiple projects simultaneously.
  • Ability to lead, develop, and motivate remote teams in a team-oriented and collaborative environment.
  • Demonstrated ability to influence remotely located stakeholders to achieve customer outcomes.
  • Bachelor's degree or higher in Computer Science, IT, engineering, business IS, or related fields.
  • Ability to communicate and influence effectively in a multi-cultural environment across all levels of staff.
  • Strong spoken and written communications skills in English.
  • Ability and willingness to operate at a hands-on or strategic level as situations arise.
  • Experience in working in dynamic global environments.
  • Practical working knowledge of IT Security in a distributed global environment.
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