Technical Support Advisor

2 days ago

Saddar Town, Pakistan beBeeProblemSolving Full time $30,000 - $50,000
Technical Support Specialist

We are seeking a highly skilled and proactive Technical Support Specialist to join our team. As the first point of contact for all technical queries, you will be responsible for providing professional and understandable answers and solutions to our clients.

Your primary goal will be to analyze and troubleshoot technical issues related to usability, API calls, imports, exports, campaign creation, and other areas. You will also be involved in the client onboarding process to ensure clients are set up correctly from a technical aspect.

In this role, you will closely work with the account management team to resolve technical issues facing their clients in a timely manner and recognize where you need to escalate to the level 2 team.

Key Responsibilities:
  • Analyze and troubleshoot technical issues related to usability, API calls, imports, exports, campaign creation, and other areas.
  • Provide professional and understandable answers and solutions to clients.
  • Work closely with the account management team to resolve technical issues.
  • Be involved in the client onboarding process.
Required Skills and Qualifications:
  • Strong interpersonal skills with the ability to work effectively with diverse clients and team members.
  • Exceptional problem-solving abilities with a focus on efficiency.
  • Effective communication skills, both verbal and written, to engage with stakeholders at all levels.
  • Proactive attitude with a commitment to learning and professional growth.
  • Ability to prioritize tasks, take ownership, and deliver results in a fast-paced environment.
  • Collaborative mindset with the capacity to work independently and within a team.
  • Working knowledge of SQL, JavaScript, Databases, APIs, and HTML.
  • Previous experience in technical support or integration roles, preferably in a client-facing capacity.
  • Demonstrated history of successful client issue resolution.
  • Graduation degree preferred in a relevant field such as Computer Science, or IT.
  • Proficiency in English is must.
Benefits:

This is an excellent opportunity for someone looking to grow their career in a dynamic and supportive environment. We offer competitive compensation and benefits packages, as well as opportunities for professional development and growth.

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