Learning Experience Manager

24 hours ago

Quetta City Tehsil, Pakistan beBeeEmployment Full time $70,000 - $95,000
Training Experience Specialist

We foster a global employment ecosystem, connecting exceptional talent worldwide with North American businesses. Our platform bridges geographic borders and accelerates hiring processes.


Job Overview

This role plays a critical part in delivering impactful training experiences to associates in the U.S. healthcare domain. You will facilitate live and virtual sessions, support ongoing learner development, and collaborate cross-functionally for exceptional outcomes.


This position combines high-energy facilitation, individualized support, program management, and instructional refinement to meet evolving business needs. It is ideal for someone extroverted, adaptable, quick to learn, and thrives in fast-paced environments.


Key Responsibilities
  • Conduct live virtual webinars and interactive training sessions on systems, processes, workflows, and soft skills.
  • Facilitate role-specific onboarding, orientation, and customer-specific training for new hires.
  • Lead live call-handling and patient interaction simulations.
  • Deliver professional learning aligned with adult learning principles.
  • Conduct one-on-one check-ins to track progress and offer personalized coaching.
  • Respond promptly to learner and stakeholder queries.
  • Provide actionable feedback for continuous improvement.
  • Partner with Talent Success Managers (TSMs) and Customer Success Managers (CSMs) to resolve performance issues and risk cases.
  • Maintain open, consistent communication and proactive follow-ups with learners.

Additional Responsibilities
  • Support learners in navigating certification requirements and training pathways.
  • Assign relevant resources based on job role or customer-specific needs.
  • Maintain accurate training records, track performance, and analyze feedback for trends.
  • Identify skill gaps and implement training interventions.
  • Collaborate with the Talent Development team to enhance modules, materials, and delivery.
  • Leverage technology, AI tools, and healthcare platforms.
  • Contribute to new learning sessions on HIPAA compliance, cultural dynamics, and best practices.
  • Manage scheduling, reminders, attendance, and documentation for all sessions.
  • Report training outcomes and issues to stakeholders.

Qualifications
  • Bachelor's degree required.
  • 3-5+ years' experience in talent development, training delivery, facilitation, or related roles.
  • Solid understanding of U.S. healthcare workflows and compliance standards preferred.
  • Strong facilitation, presentation, and communication skills for both live and virtual settings.
  • High energy, extroverted presence, and ability to motivate learners in dynamic environments.
  • Excellent interpersonal, problem-solving, and time-management abilities.
  • Proficiency with Zoom, Google Workspace, Microsoft Office, and learning management systems.
  • Adaptable, organized, and quick to learn new processes and technologies.

Why Join Us?

We are at a pivotal growth point, and this role offers the rare opportunity to shape the future of global employment. Your work directly impacts our growth trajectory, empowers businesses, and creates global employment opportunities.


Equal Opportunity

We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.

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