Quality Assurance Professional

13 hours ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Overview

We are seeking a highly skilled Quality Assurance professional to join our team. In this role, you will be responsible for developing and implementing quality assurance processes and procedures tailored to our call center operations.

Main Responsibilities
  1. Process Development: Create and implement effective quality assurance processes and procedures that align with industry best practices.
  2. Call Monitoring and Evaluation: Monitor and evaluate inbound and outbound calls to ensure adherence to policies and quality standards.
  3. Performance Improvement: Provide feedback and training to call center agents to enhance their performance and efficiency.
  4. Data Analysis and Reporting: Analyze data and prepare reports on QA performance metrics to inform strategic decision-making.
  5. Cross-Functional Collaboration: Collaborate with other departments to address and resolve quality issues, driving continuous improvement across the organization.
Benefits Package
  • Employee Benefits: Enjoy a comprehensive benefits package that includes complimentary meals, timely salary disbursements, punctuality bonuses, and monthly goal achievement bonuses.
  • Professional Growth: Take advantage of opportunities for professional growth and development, including training and education programs.
  • Work-Life Balance: Benefit from a flexible work environment that supports work-life balance and promotes employee well-being.
Requirements
  1. Experience: Possess at least two years' experience in call center management, with a proven track record of success.
  2. Technical Knowledge: Demonstrate expertise in call center technologies and software, including proficiency in [insert specific examples].
  3. Operational Understanding: Showcase a strong understanding of BPO operations and quality assurance processes, with the ability to apply this knowledge in a fast-paced environment.

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