Expert Software Engineer in Service Management

1 day ago


Hyderabad City Taluka, Pakistan beBee Careers Full time
Senior Software Engineer Opportunity:

We are seeking a highly skilled Senior Software Engineer to lead the design, development, and implementation of software solutions for IT operations.

Key Responsibilities:

  • Apply expertise in procurement, TPRM, and GRC domains to drive system improvements.
  • Build and maintain strong relationships with stakeholders across the globe to ensure effective collaboration.
  • Collaborate with various IT teams, including ITSM, ITOM, Event Management, Integrations, SWD, CMDB, and more.
  • Develop and implement business rules, UI actions, UI policies, and client scripts to enhance system functionality.
  • Identify and resolve issues in ITSM and ITOM modules, developing strategies to address any gaps or inefficiencies.
  • Design and develop custom applications and modules in ServiceNow, aligning with specific requirements.
  • Configure system settings, including roles, profiles, email services, page layouts, and workflow alerts.
  • Establish key performance indicators (KPIs) and track ITSM performance metrics using ServiceNow Performance Analytics.
  • Stay current with ServiceNow best practices, new features, and industry trends to continuously improve system performance.
  • Collaborate on ServiceNow environment upgrades and maintenance activities to ensure optimal system functioning.


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