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Support Specialist Team Member

2 weeks ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
About the Role

This position involves handling customer inquiries, resolving issues, and selling tourism packages. The ideal candidate will possess excellent communication skills, a strong ability to work under pressure, and a proven track record of delivering results.

Main Responsibilities:
  1. Provide exceptional customer service via phone, addressing customer concerns and queries in a timely manner.
  2. Cultivate strong relationships with customers, gathering feedback and reviews to inform future improvements.
  3. Meet and exceed sales targets, utilizing effective sales techniques to match customer needs with suitable products.
  4. Analyze customer interactions and sales data to drive informed decision-making within the organization.
  5. Develop and implement solutions to resolve customer complaints efficiently, ensuring complete customer satisfaction.
Essential Skills and Qualifications
  • 1–2 years of experience in customer-facing roles, preferably in an inbound campaign environment.
  • Excellent English language proficiency, with the ability to communicate effectively with diverse customer groups.
  • Proven sales and customer support experience, with a strong ability to multitask and prioritize tasks effectively.
  • Demonstrated problem-solving skills, with a passion for innovation and creativity in solving complex customer challenges.
  • Able to adapt to changing priorities and demands, working efficiently in a fast-paced environment.
  • High school diploma or equivalent, with additional qualifications in customer service or sales seen as a significant advantage.