Key Account Operational Excellence Lead

4 days ago


Hyderabad City Taluka, Pakistan Kuehne & Nagel Logistics Full time
Logistics Customer Success Manager

We are seeking a highly skilled Logistics Customer Success Manager to join our Air Logistics team. As a key member of this team, you will contribute your expertise and skills to deliver customer and operational excellence.

The ideal candidate will have strong collaboration and communication skills, with the ability to work closely with internal stakeholders to drive customer operational excellence.

You will participate in customer implementation and onboarding processes to align service flexibility with process compliance. Additionally, you will serve as the bridge between the CCL team and customers to fulfill requirements while representing company interests.

  • Contribute to setting up standard operating procedures, reporting structures, and customer deliverables for service delivery monitoring and improvement identification.
  • Initiate report automation for accuracy, consistency, and timeliness.


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