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2 days ago
The successful candidate will lead and define the strategy for seller experience, satisfaction, and retention on our platform.
This role drives initiatives across the full seller journey, from onboarding to post-purchase support, ensuring that every interaction with the platform enhances the seller experience.
- Define and lead the strategy to enhance seller experience, focusing on improving seller satisfaction, retention, and overall performance across all touchpoints.
- Oversee the development of seller journey maps and identify key opportunities to improve seller onboarding, training, support, and engagement.
The ideal candidate will have a strong background in e-commerce, a deep understanding of seller pain points, and a proven track record of leading cross-functional teams to create impactful experiences.
This role requires driving initiatives across the full seller journey, from onboarding to post-purchase support, ensuring that every interaction with the platform enhances the seller experience.
The Manager of Seller Experience will lead and define the strategy for seller experience, satisfaction, and retention on our platform.
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