Messaging Team Member

3 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Job Summary:

Supporting Customers through Messaging

We are looking for an experienced customer service representative to support customers through WhatsApp.

Main Responsibilities:

  1. Messaging Services: Provide proactive messaging services to engage customers and keep them informed.
  2. Cold Contact: Reach out to inactive customers and encourage them to engage with our brand.
  3. Returns and Refunds: Collaborate with the logistics team to manage returns and refunds for orders placed through WhatsApp.
  4. Feedback Collection: Collect feedback from customers and use it to improve our services.

Requirements:

  • Previous experience in customer service, preferably in WhatsApp or similar platforms.
  • Excellent communication skills with a friendly and professional tone.
  • Ability to work independently and meet deadlines.
  • Attention to detail and organizational skills.


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