
Relationship Development and Growth Associate
7 days ago
Elegant Menswear is a renowned fashion brand dedicated to providing exceptional customer experiences. We are seeking a skilled Customer Relationship Manager to join our team and drive sales growth, enhance customer satisfaction, and maintain a strong customer-centric culture.
Job Summary:
This role requires a highly motivated individual who can deliver exceptional customer service, promote our products, and work collaboratively with cross-functional teams. As a Customer Relationship Manager, you will be responsible for managing customer relationships, executing customer services operations, and developing marketing initiatives to achieve business objectives.
Key Responsibilities:
- Provide front-line customer support through various channels (telephone, email, mailing).
- Identify customer needs and respond effectively, referring leads to relevant teams for follow-up.
- Take ownership of customer inquiries, utilizing active listening and questioning skills to resolve issues efficiently.
Job Specifications:
- Execute and maintain customer services operations such as club card processing, customer complaint management, and marketing campaign coordination.
- Liaise with designers, printers, and other stakeholders for marketing campaigns and corporate meetings.
- Develop and implement market research, marketing plans, and brand promotion strategies.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
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