Customer Engagement Specialist
7 hours ago
Job Opportunity:
Talent acquisition specialists seek a highly skilled Customer Engagement Specialist to deliver exceptional customer experiences and provide personalized product recommendations.
Key Responsibilities:
- Provide support to customers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.
- Assist shoppers in finding relevant products and address shopping-related concerns.
- Manage orders, ensure timely updates, and resolve issues efficiently.
- Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue.
- Maintain accurate customer records and gather feedback for continuous improvement.
- Collaborate with the team to analyze customer insights and suggest enhancements.
Requirements:
- 1+ year of experience in customer service, sales, or e-commerce.
- Strong communication and problem-solving skills.
- Familiarity with platforms like Shopify and CRM tools.
- Sales-oriented mindset with a talent for suggesting relevant products.
- Highly organized with excellent attention to detail.
- Ability to thrive in a fast-paced, remote work environment.
Why This Role is Attractive:
- Competitive commissions and annual increases.
- Paid time off and HMO coverage.
- Performance and recognition incentives.
- Permanent work-from-home setup.
- Opportunities for growth within a dynamic team.
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