
Customer Experience Associate
2 days ago
About the Role
">We are seeking a Customer Success Specialist to join our team. As a key member, you will be responsible for managing customer relationships, resolving queries, and providing timely support via various channels.
This role involves working closely with our team to identify areas for improvement and implementing strategies to enhance the customer experience.
">Key Responsibilities:
- Cater to customers through chat support, emails, social media platforms, and calls with enthusiasm and active listening.
- Meet customer success KPIs of response time, average handling time, and Customer Satisfaction (CSAT).
- Identify issues with customers, investigate queries, and report issues and/or suggest potential ideas to improve the customer lifecycle.
- Collaborate with team members to test and improve performance using the Customer Relationship Management software.
Requirements:
- Bachelor's degree in any field.
- Minimum 2+ years of experience in customer support/service.
- Proficiency in English language.
- Excellent verbal and written communication skills.
- Solid digital literacy and knowledge of CRMs and MS Office.
- Flexibility and adaptability to cater to multicultural customers.
- Ability to learn and adapt new approaches to improve customer experience.
What We Offer
We value talent and dedication. As a Customer Success Specialist, you will have the opportunity to work with a diverse team, develop your skills, and contribute to our growth and success.
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