
Performance Improvement Specialist
4 days ago
About the Position:
The successful candidate will be responsible for leading our customer care centre to achieve operational excellence. This involves effectively managing day-to-day operations, providing timely and accurate reports, and ensuring the accuracy of inventory systems.
Responsibilities:- Lead the customer care centre to meet operational KPIs.
- Deliver high-quality MIS reports to stakeholders.
- Improve stock management processes and maintain an accurate inventory system.
- Enhance the skills of engineering team members to meet operational requirements.
- Implement vendor-defined service procedures.
- Build a highly motivated and skilled workforce.
- Enforce QMS, EMS, and OHSAS standards.
- Administer safety policies across all departments and projects.
- Proven experience in managing day-to-day operations.
- Excellent customer handling skills.
- Ability to identify opportunities to develop business activities.
Komkonsult (Pvt) Limited is a well-established company offering services in mobile repairing, logistics & admin, finance, IT, and auditing.
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