Senior Business Solutions Specialist

Performance Development Group is a global leader in helping Life Sciences companies improve business results by enhancing sales performance. Recognized as a premier company in our field, we provide collaborative advisory services and innovative sales performance solutions that help clients exceed their business goals.

At PDG, our core values influence every aspect of our work:

• Treat it like you own it
• Play for the same team
• Lead with your unique perspective

To support the growth of our business, we are hiring a Solution Architect. This full-time remote role will involve some travel to PDG internal meetings, client meetings, and industry conferences. Our compensation package includes a competitive salary, a comprehensive benefits program, and participation in our annual bonus scheme.

The interview process for this role consists of the following stages:

• Resume review
• Talent Acquisition Team screening
• CEO interview
• Panel interview including a solutioning exercise

Position Summary">

The Solution Architect plays a key leadership role on our Client Services Team and is instrumental in how we scope, solution, design, and deliver our award-winning business performance improvement solutions. The Solution Architect contributes to the success of PDG in three main areas:

• Creating solution concepts for proposals and other sales pursuits based on business needs identified during client meetings and/or document reviews
• Architecting solutions as part of a client engagement, based on data gathered through a discovery process
• Overseeing and providing input into the solution buildout to ensure that the requirements of Solution Architecture are met

With performance improvement solutions as the primary focus for this role, the Solution Architect will create strategies for measurement, implementation, communication, sustainability, and change management in support of Launch Readiness, HCP Engagement, KAM, and MSL initiatives, as well as other Life Sciences topics.

In this role, you will partner with our sales team to perform a deep dive into client business needs, brainstorm and proactively prescribe solutions to address business challenges, perform as a key member of the engagement team, act as the subject matter expert relative to PDG's solutions, and remain part of the engagement team throughout each project's life cycle to provide support.

1. Collaborate with Leadership, Sales, and Account Management teams to identify potential clients who would benefit from solution services and develop strategies for client pursuits
2. Guide the sales team through goal definition, opportunity identification, and the design of business performance solutions using problem-solving principles and experience
3. Determine the performance needs of the target audience and align those needs with the overall business objectives of the organization
4. Analyze complex programs and recommend ways to streamline and enhance the audience experience
5. Design and present learning, performance, measurement, and communication strategies and solutions to clients

Value Creation">

As a Solution Architect, you will:

• Perform needs analysis through interviews, focus groups, document reviews, technology evaluations, and additional discovery to determine gaps and opportunities in the target audience's performance
• Proactively make recommendations to clients based on PDG's insights into effective Life Sciences operations, even if these recommendations differ from the client's initial requests
• Leverage emerging trends and technologies in solutions design by staying up-to-date with thought leadership via webinars, conferences, blogs, and articles
• Support solution concepts with relevant research, literature, or experience
• Create solutions that address business problems across various learning modalities, ensuring these solutions link to desired performance outcomes
• Develop change management and measurement strategies that provide meaningful insights into client performance improvements
• Pivot quickly to adapt to changing requirements and needs from internal and external clients; respond to and modify recommendations in real-time based on client feedback and reactions

Deployment">

As a Solution Architect, you will:

• Provide input, oversight, and guidance to the team building out the solution to ensure the solution vision is fully realized
• Engage the client to understand strategic changes in their business and recommend alignment of the program to these changes; follow through by ensuring the design team incorporates newly aligned changes into learning solutions

Education and Professional Experience">

The ideal candidate for this role has the following qualifications:

• A Master's Degree in Learning and Development, Human Performance, or Organizational Leadership & Development (preferred) but commensurate work experience will be strongly considered in its absence
• Minimum eight to ten years of experience in solution design, performance consulting, human performance technology, change management, and/or adult learning and development
• Significant experience in the Life Sciences industry, either as an employee of a Life Sciences organization or a partner to the industry
• Experience analyzing needs and developing solutions based on input from client interviews, document reviews, and industry analysis
• Strong communication skills, able to build strong relationships with internal and external customers
• Outstanding leadership skills. Ability to influence without authority and make valuable suggestions presented in a way that makes the client feel fully committed
• Employment at PDG is contingent upon successful completion of a criminal background check conducted as a condition of employment