Network Support Specialist

About This Opportunity:

We are seeking a skilled Network Support Specialist to provide technical service and support to our customers.

The ideal candidate will troubleshoot and resolve problems to stabilize and optimize customer networks. They will configure and integrate different nodes and solutions in new and live customer networks.

In this role, the Network Support Specialist will interact with customer technical staff, operation managers, service engineers, and other groups within the organization. They may also interact with sales, R&D, 3rd party suppliers, and local authorities.

The successful candidate will be flexible and able to master more than one area. They will be responsible for continuously keeping their competence and skills up to date.

Key Responsibilities:

• Handle customer issues as dedicated support, 24x7 based on roster
• Lead and resolve technical issues and conduct Root Cause Analysis
• Knowledge Management
• Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
• Drive CSR review meetings with SDM
• Perform preventive maintenance

Requirements:

• Education: Bachelor's degree in engineering
• Min years of experience: 5+ Years of experience
• Domain experience:
• CS Core domain resource with hands-on experience of CS Core domains:
• CSCF, MTAS, SBG/BGF
• MSC-S, M-MGW, STP/IP-STP
• UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE
• Mobile Call flows and Protocols understanding.
• MAP, SCCP, SIP, Diameter and LDAP protocols handling
• Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure.
• MOP preparation with impact analysis and execution.
• Understanding of Cloud/Virtualization concepts and VNF/CNF Management
• Team Collaboration.
• Delivering results & meeting customer expectations
• Presentation & communication skills

Why join us?

We offer a dynamic work environment where you will have the opportunity to use your skills and imagination to push the boundaries of what's possible. You will be challenged, but you won't be alone. You will be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.