
Relationship Building Representative
2 days ago
We are seeking a highly motivated and organized individual to join our team as a Customer Support Specialist. In this critical role, you will be responsible for interacting with customers to understand their needs, processing their queries, and resolving any issues in a timely and effective manner.
Your primary goal will be to ensure a positive customer experience, resulting in a good Quality Assurance (QA) Score. To achieve this, you will need to possess excellent communication skills, be able to work effectively in a fast-paced environment, and have a strong customer-centric attitude.
Responsibilities:
- Acting as a liaison between our customers and clients.
- Providing assistance with customer inquiries, issues, new orders, service delivery requirements, billing, and any other queries.
- Building strong relationships with customers to strengthen service competitiveness.
- Communicating timely back to customers, tracking, and resolving any issues regarding the service.
- Contributing to customer development roles.
- Ensuring a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score.
Requirements:
- O Levels/Matric or above.
- Age limit: 18-45.
- Excellent command over English, with good American or Neutral accent.
- Proficiency with MS Office particularly MS Excel.
- Flexibility & Adaptability.
- Customer-centric attitude.
- Emotional Intelligence and Critical Thinking.
- Self-motivated, assertive, and responsive.
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