Relationship Building Representative

2 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

We are seeking a highly motivated and organized individual to join our team as a Customer Support Specialist. In this critical role, you will be responsible for interacting with customers to understand their needs, processing their queries, and resolving any issues in a timely and effective manner.

Your primary goal will be to ensure a positive customer experience, resulting in a good Quality Assurance (QA) Score. To achieve this, you will need to possess excellent communication skills, be able to work effectively in a fast-paced environment, and have a strong customer-centric attitude.

Responsibilities:

  • Acting as a liaison between our customers and clients.
  • Providing assistance with customer inquiries, issues, new orders, service delivery requirements, billing, and any other queries.
  • Building strong relationships with customers to strengthen service competitiveness.
  • Communicating timely back to customers, tracking, and resolving any issues regarding the service.
  • Contributing to customer development roles.
  • Ensuring a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score.

Requirements:

  • O Levels/Matric or above.
  • Age limit: 18-45.
  • Excellent command over English, with good American or Neutral accent.
  • Proficiency with MS Office particularly MS Excel.
  • Flexibility & Adaptability.
  • Customer-centric attitude.
  • Emotional Intelligence and Critical Thinking.
  • Self-motivated, assertive, and responsive.


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