Regional Services Lead

3 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Summary

The Regional Manager will lead a team of professionals to deliver exceptional service to clients. The ideal candidate will have a proven track record of success in operations management and excellent communication skills.

Main Responsibilities:
  • Oversee client services operations to meet SLAs.
  • Supervise staff to ensure efficient resource allocation and timely issue resolution.
  • Monitor KPMs and take corrective actions to maintain and improve performance benchmarks.
  • Maintain regular communication with clients to exceed their expectations.
Requirements
  1. Education: Bachelor's degree in Business Administration (MBA) or equivalent.
  2. Experience: 3-4 years of experience in Operations Management.
  3. Skills: Proven expertise in planning, organizing, leading, executing, controlling, and improving operations. Strong customer orientation and computer proficiency with MIS knowledge.


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