E-Commerce Customer Engagement Specialist

2 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
E-Commerce Sales Support Specialist

This role involves providing top-tier customer service and sales support to e-commerce brands, enhancing the buyer's journey.

We're seeking a skilled and motivated E-Commerce Sales Support Specialist who is passionate about helping people and driven to support sales efforts and maximize customer satisfaction.

Key responsibilities include:
  • Customer Assistance: Providing friendly and efficient support via various channels for inquiries related to products, orders, returns, and refunds.
  • Product Recommendations: Assisting customers with making confident shopping decisions through personalized suggestions and detailed product knowledge.
  • Order Management: Monitoring, updating, and resolving order-related concerns with speed and accuracy.
  • Sales Support: Identifying upselling and cross-selling opportunities to boost revenue and improve the customer experience.
  • Customer Insights: Keeping detailed records of customer interactions and feedback to inform internal improvements.


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