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Network Operations Center Specialist
3 days ago
We are seeking a highly skilled Network Operations Center Specialist to join our team in Pakistan (Remote). As a key member of our NOC team, you will play a critical technical role in implementing, supporting, maintaining, and optimizing customer network infrastructure in vendor-neutral environments.
This position provides escalation support for customer network issues and outages, working to resolve them directly or in partnership with vendors, channels, and Field Services teams. You will utilize documented customer procedures, ITIL best practices, technical skillsets, and soft skills to deliver an excellent customer experience through network issue resolution and configuration activities.
Key Responsibilities:- Incident Escalation Support: Assist NOC and Network Engineering teams with critical incident and problem management activities, including technical triage, troubleshooting, and resolution support for critical customer service interruptions.
- Troubleshooting and Resolution: Gather necessary information to understand current network issues, develop a diagnosis, drive issues to resolution, and identify root causes of events.
- Network Review and Improvement: Review customer networks, recommend network infrastructure changes, and complete standard changes to improve network performance.
- Technical Experience: Proven 4-7 years of experience working in a technical environment with demonstrated enterprise-level network troubleshooting in MSP environments.
- Willingness to Learn: Willingness to learn new tools, customers, technologies, monitoring tools, and NOC best practices.
- Technical Skills: Previous technical experience in router and switch configuration, circuit configuration, VLAN configuration, iOS upgrade, data network infrastructure support, LAN/WLAN data communication, WAN routing/optimization technologies, Cisco, Meraki, Fortinet routing and switching technologies, SDWAN switching technologies, unified communications (UC/UCCE), Infoblox DNS/DHCP/IPAM application.
- Education and Certifications: Associates degree in a related field preferred; certifications such as Cisco CCNA, Juniper JNCIA, or Fortinet FCA required, with CCNP and ITIL v4 being preferred.
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